3 months ago
Pune, IndiaStaff+
Responsibilities
- Own solution architecture across Sales Cloud, Service Cloud, Data Cloud, and Agentforce, including SDDs, data-flow diagrams, and integration designs.
- Lead, mentor, and review a Salesforce engineering team and act as the primary technical escalation point.
- Design and deliver Sales Cloud solutions covering lead management, opportunities, forecasting, CPQ, and Einstein-assisted productivity tools.
- Architect Service Cloud case management, Omni-Channel routing, Knowledge, and self-service portal solutions.
- Govern CRM data quality, duplicate management, object-model integrity, reconciliation controls, alerts, retention policies, and governance.
- Design Data Cloud ingestion pipelines, DMO structures, Identity Resolution, unified profiles, Calculated Insights, segmentation, activation, and reporting integrations.
- Implement Agentforce agents for sales, service, and marketing use cases using Trust Layer guardrails and RAG retrieval strategies.
- Design Marketing Cloud integration with Data Cloud, including engagement-event ingestion and closed-loop activation into Journey Builder.
Requirements
- Required expertise in Sales Cloud, including lead-to-opportunity processes, forecasting, territory models, CPQ fundamentals, product catalogs, pricebooks, approval processes, and productivity tooling.
- Required expertise in Service Cloud, including case management, entitlements, SLAs, milestones, escalation rules, Omni-Channel, Knowledge, Experience Cloud, and related integrations.
- Required expertise in Data Cloud, including Data Streams, DMO design, identity resolution, calculated and streaming insights, segmentation, Customer 360 profiles, reconciliation, monitoring, retention, and governance.
- Required expertise in Agentforce, including Agent Builder topics, actions, instructions, prompt templates, Data Cloud grounding, RAG patterns, and Einstein Trust Layer controls.
- Required knowledge of SQL for Calculated Insights, validation, and reconciliation queries, plus Power BI or Tableau connector patterns.
- Desired Marketing Cloud knowledge covering Marketing Cloud Connector, Journey Builder, Email Studio, Automation Studio, consent, suppression, and activation.
- Essential certifications include Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, Salesforce Data Architect, and Agentforce Specialist; Salesforce AI Associate, Marketing Cloud Consultant, CRM Analytics & Einstein, and Tableau Desktop Specialist are advantageous.
- Must be able to lead architecture decisions, mentor engineers, and communicate with clients, business owners, and enterprise architects.
Benefits
- Full-time permanent employment.
- Location: DGS India, Pune, Indiqube Orchid; brand: Merkle.
Tech Stack
Categories
Solutions Engineering
About Dentsu
Dentsu is a global advertising and marketing services group that plans and buys media, develops creative campaigns, and builds data- and technology-led customer experiences for brands. It earns revenue from agency fees and media services across a network that includes Carat, iProspect, and Merkle. Founded in 1901 and headquartered in Tokyo, Dentsu is publicly traded in Japan and serves clients across many sectors worldwide.