2 hours ago
Pune, IndiaStaff+
Responsibilities
- Own solution architecture across Sales Cloud, Service Cloud, Data Cloud, and Agentforce, including SDDs, data-flow diagrams, and integration designs.
- Lead, mentor, and review a Salesforce engineering team and act as the primary technical escalation point.
- Design and deliver Sales Cloud solutions covering lead management, opportunities, forecasting, CPQ, and Einstein-assisted productivity tools.
- Architect Service Cloud case management, Omni-Channel routing, Knowledge, and self-service portal solutions.
- Govern CRM data quality, duplicate management, object-model integrity, reconciliation controls, alerts, retention policies, and governance.
- Design Data Cloud ingestion pipelines, DMO structures, Identity Resolution, unified profiles, Calculated Insights, segmentation, activation, and reporting integrations.
- Implement Agentforce agents for sales, service, and marketing use cases using Trust Layer guardrails and RAG retrieval strategies.
- Design Marketing Cloud integration with Data Cloud, including engagement-event ingestion and closed-loop activation into Journey Builder.
Requirements
- Required expertise in Sales Cloud, including lead-to-opportunity processes, forecasting, territory models, CPQ fundamentals, product catalogs, pricebooks, approval processes, and productivity tooling.
- Required expertise in Service Cloud, including case management, entitlements, SLAs, milestones, escalation rules, Omni-Channel, Knowledge, Experience Cloud, and related integrations.
- Required expertise in Data Cloud, including Data Streams, DMO design, identity resolution, calculated and streaming insights, segmentation, Customer 360 profiles, reconciliation, monitoring, retention, and governance.
- Required expertise in Agentforce, including Agent Builder topics, actions, instructions, prompt templates, Data Cloud grounding, RAG patterns, and Einstein Trust Layer controls.
- Required knowledge of SQL for Calculated Insights, validation, and reconciliation queries, plus Power BI or Tableau connector patterns.
- Desired Marketing Cloud knowledge covering Marketing Cloud Connector, Journey Builder, Email Studio, Automation Studio, consent, suppression, and activation.
- Essential certifications include Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Consultant, Salesforce Data Architect, and Agentforce Specialist; Salesforce AI Associate, Marketing Cloud Consultant, CRM Analytics & Einstein, and Tableau Desktop Specialist are advantageous.
- Must be able to lead architecture decisions, mentor engineers, and communicate with clients, business owners, and enterprise architects.
Benefits
- Full-time permanent employment.
- Location: DGS India, Pune, Indiqube Orchid; brand: Merkle.
Tech Stack
Categories
Solutions Engineering
About Dentsu
We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.