2 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Lead solution design for ServiceNow HAM and SAM, including requirements translation, design documentation, user stories, and build specifications.
- Facilitate requirements, design, technical deep-dive, design walkthrough, sprint playback, defect triage, and technical status sessions with customers.
- Drive configuration, scripting, flows, integrations, unit testing, system testing, update set and application repository migration, and release hygiene.
- Deliver HAM capabilities covering the asset lifecycle, stockrooms, inventory, transfer orders, procurement integration, asset-CI reconciliation, refresh, audits, Asset Workspace, and mobile capabilities.
- Deliver SAM capabilities covering software discovery and normalization, license imports, reconciliation, compliance positions, publisher packs, software models, and remediation workflows.
- Build on existing CMDB and ITOM investments while maintaining Discovery data quality, CSDM alignment, IRE, and endpoint/discovery integrations.
- Provide estimates, identify risks, manage dependencies, set development standards, review developer work, and coordinate onsite and offshore team members.
- Present prior HAM/SAM implementations and respond to scenario-based technical assessment questions.
Requirements
- 8+ years of hands-on ServiceNow platform experience, including 3+ years focused on ITAM through HAM and SAM.
- At least two full-cycle HAM and/or SAM Pro implementations delivered from design through hypercare.
- Strong ServiceNow platform architecture and development experience with scoped applications, Flow Designer, IntegrationHub, REST/SOAP integrations, ACL and security models, performance considerations, and instance hygiene.
- Working knowledge of CMDB/ITOM, CSDM, Discovery data flows, reconciliation, and designing HAM/SAM on a mature live CMDB.
- Ability to independently facilitate workshops, defend technical design decisions, and manage customer technical stakeholders.
- Strong verbal and written English with confidence presenting to customer architects and program leadership.
- Current ServiceNow CSA certification and CIS-HAM or CIS-SAM certification required; both CIS-HAM and CIS-SAM are strongly preferred.
- CAD, CIS-Discovery, or CIS-ITSM certifications are preferred.
- Experience in financial services or public-sector ITAM, SaaS license management, procurement or ERP integrations, and App Engine or custom scoped application delivery is desirable.
Tech Stack
SOAP
Categories
Solutions Engineering
About Fujitsu
Fujitsu is a global leader in digital services that transform organizations and the world around us. We aim to make the world more sustainable by building trust in society through innovation.