21 hours ago
Pune, IndiaStaff+
Responsibilities
- Lead the design, development, configuration, customization, integration, and implementation of ServiceNow solutions.
- Provide technical guidance and mentorship to team members.
- Collaborate with stakeholders to gather requirements and define project scope.
- Ensure adherence to ServiceNow development best practices and standards.
- Troubleshoot and resolve technical issues in the ServiceNow platform.
- Conduct knowledge-transfer sessions and training for end users and support teams.
- Stay current with ServiceNow releases, features, and industry trends.
Requirements
- Bachelor's degree in Computer Engineering, Computer Science, or Information Technology, or a master's degree in Software Engineering.
- ServiceNow Certified System Administrator (CSA) certification.
- Experience with ServiceNow Discovery, ServiceNow Incident Management, the ServiceNow Platform, and ServiceNow Sales and Order Management.
- Advanced English proficiency at C1 level.
Benefits
- Office-based regular position on the day shift in India.
- Hands-on experience, mentorship, and learning opportunities.
- Opportunity to lead AI-powered transformation and work on enterprise business challenges.
- Values-driven and inclusive work environment.
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.