1 day ago
Hyderābād, IndiaSenior
Responsibilities
- Serve as the final escalation point for highly complex, visible, and sensitive customer issues.
- Provide pre- and post-implementation customer support, technical expertise, troubleshooting, and issue resolution.
- Analyze and resolve problems involving APIs, databases, web services, networking, applications, and enterprise integrations.
- Maintain virtual environments, databases, shared instances, support systems, and knowledge-base entries.
- Communicate customer needs to internal teams and provide work leadership and assistance to less senior staff.
- Support emerging products and technologies and help implement related support processes.
- Participate in rotational on-call duties.
Requirements
- API Management experience is required.
- At least 5 years of experience is stated as required; the posting also references two to four-plus years of relevant industry experience and equivalent combinations of education and experience.
- Bachelor's or master's degree in Management Information Systems, Computer Information Technology, or a related field, with 15 years of full-time education.
- Experience troubleshooting, maintaining, or developing data-driven applications connected to relational databases, XML sources, web services, and high-volume or big-data backend systems.
- Expertise in one or more of Oracle, SQL Server, Postgres, DB2, Hana, Java, XML, web services, ERP systems, network architecture, database performance, or application performance.
- Experience with XML, REST, JSON, SoapUI, Postman, data security, data operations, Linux, web programming, SAP technologies, networking protocols, virtual machines, NAS, Unix, shell programming, FTP scripting, ECG, and TWS.
- Strong debugging, analytical problem-solving, communication, organizational, presentation, facilitation, interpersonal, customer-service, and escalation-management skills.
- Proficiency with Microsoft Office packages and understanding of business communications and office equipment.
- Ability to work rotational shifts and participate in on-call support.
Benefits
- Rotational shift schedule: 6:30 AM IST to 3:30 PM IST or 3:00 PM IST to 12:00 AM IST.
- Rotational on-call duties are included.
- Accenture provides professional services work across technology, operations, consulting, and related business areas.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.