SSE AI
Electronic Arts2 hours ago
Hyderābād, IndiaSenior
Responsibilities
- Lead the architecture and technical roadmap for GameKit Assistant and EA’s AI-native operations platform.
- Build scalable capabilities for conversational support, knowledge operations, workflow automation, incident orchestration, evaluation, and service intelligence.
- Develop production AI capabilities including RAG, hybrid search, LLM evaluation, prompt and version management, guardrails, observability, and hallucination detection.
- Design reliable backend systems and integrations across Jira, PagerDuty, GitLab, Perforce, Shift, JaaS, TestRail, Grafana, AKS, PostgreSQL, and Azure AI services.
- Establish standards for architecture, service reliability, action safety, observability, release quality, and incident readiness.
- Mentor engineers through design reviews, code reviews, debugging, technical guidance, and hands-on leadership.
- Convert operational friction and platform signals into reusable automation and intelligence capabilities.
Requirements
- 12+ years of experience building and operating large-scale backend, distributed, developer, automation, or enterprise platforms.
- Hands-on proficiency with Python, Java, Go, Scala, or similar backend languages.
- Production experience with generative AI, RAG, LLM integrations, vector search, evaluation, guardrails, observability, and AI-enabled automation.
- Knowledge of Kubernetes, event-driven systems, databases, queues, caching, telemetry, and distributed tracing.
- Experience applying reliability patterns such as retries, idempotency, rate limits, circuit breakers, asynchronous processing, rollout safety, and incident response.
- Experience designing secure enterprise integrations involving identity, permissions, auditability, and operational safety.
- 5+ years setting technical direction, reviewing complex designs, mentoring engineers, and leading delivery across distributed teams.
- Degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Background in platform engineering, SRE, cloud infrastructure, developer productivity, enterprise automation, SaaS, or similar environments.
- Experience contributing to AI-enabled support, orchestration, incident, knowledge, service intelligence, or developer assistant platforms.
- Familiarity with conversational UX, support automation, ticketing, incident workflows, human-in-the-loop systems, or action-based assistants.
- Experience working with distributed teams and simplifying complex systems while enabling others to deliver.
Benefits
- Benefits may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and other locally tailored wellness benefits.
- The role is based in India and works with globally distributed teams.
- Electronic Arts provides learning, experimentation, career growth, and workplace accommodation support.
Tech Stack
Categories
About Electronic Arts
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A team where creativity thrives, new perspectives are invited, and ideas matter. Regardless of your role, team, or location, this is a place where everyone makes play happen. Join us.