3 months ago
Base Salary
$48k - $112k/yr
Responsibilities
- Support sales, RFP, and operations teams as the key technical advisor and subject-matter expert for the Five9 contact center platform.
- Help prospects and partners understand what is possible on the Five9 platform.
- Understand business requirements and demonstrate the value of cloud technology through Five9 CCaaS product demonstrations.
- Assist with proofs of concept and trials in collaboration with sales engineering and product management teams.
- Prepare specification documents for the Professional Services team to use during implementation.
- Create content for partners and train new team members on implementation requirements and best practices.
- Communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.
Requirements
- BA/BS degree or equivalent work experience.
- Technical savviness and business acumen with enthusiasm for customer-facing experiences.
- Ability to communicate sophisticated ideas clearly to technical audiences, operators, and C-level executives.
- Strong communication and teamwork skills, with confidence presenting knowledge to experienced audiences.
- Experience with APIs is a plus.
- Positive, practical, can-do attitude focused on keeping things simple.
Benefits
- Fully remote for candidates residing outside a 50-mile radius of the San Ramon office.
- Hybrid work requiring three days per week in the San Ramon office for candidates within 50 miles.
- Health, dental, and vision coverage beginning on the first day of employment.
- Short- and long-term disability, basic life insurance, and a 401(k) plan with employer matching.
- Mental health support platform with therapy, coaching, and mindfulness resources.
- Employee stock purchase plan.
- Paid time off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.
Categories
Solutions Engineering
About Five9
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.