5 months ago
Responsibilities
- Leverage Customer Experience and contact center ecosystem expertise to design customer solutions
- Serve as the authoritative source on Cresta platform integrations and their technical benefits
- Own technical architecture blueprints from pre-sales through post-sales
- Determine solution architectures and integration approaches with end customers
- Support technical implementation teams in getting customers operational on Cresta
- Collaborate with Sales, Product, Marketing, Engineering, pre-sales solution engineers, and customer success
- Gather customer feedback to inform product and engineering priorities
- Identify technology adoption and deployment gaps through cross-functional collaboration
- Influence product strategy using insights from field engagements
- Manage delivery for strategic accounts end-to-end
Requirements
- Experience with telephony and contact center infrastructure, including AWS Connect, Genesys, or Five9
- Understanding of integration options, APIs, iPaaS, and UI integrations
- Highly experienced with AWS, GCP, and Salesforce
- Strong expertise in enterprise architecture, cloud platforms, AI/ML, and data systems
- Extensive experience with large-scale enterprise software implementations and solutions architecture
- Deep understanding of enterprise Generative AI solutions
- Ability to manage complex processes, stakeholders, dependencies, and timelines
- Consultative approach to solving customer problems and building relationships with technical stakeholders
- Experience managing and advising on large-scale programs with multiple stakeholders and dependencies
- Willingness to travel and work frequently with customers in EST–PST time zones
Benefits
- Comprehensive medical, dental, and vision coverage
- Paid parental leave for all new parents
- Remote work setup budget
- Monthly wellness and communication stipend
- 20 days of vacation time
- Remote work arrangement with frequent customer video calls across EST–PST time zones
- Some travel may be required
Tech Stack
Categories
Solutions Engineering
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.