1 month ago
Responsibilities
- Lead customer discovery sessions to identify AI use cases, data sources, technical constraints, and automation opportunities.
- Design and implement AI-driven Miro solutions, including intelligent templates, agents, summarization tools, and custom GPT integrations.
- Advise customers on AI solution architecture, data privacy, compliance, API usage, and model performance monitoring.
- Guide technical setup and change management for Miro AI features and integrations with AI and automation platforms.
- Collaborate with Product and Engineering to influence the roadmap based on customer needs and AI trends.
- Partner with Customer Success and Account Managers to support onboarding, adoption, and retention of AI use cases.
- Facilitate enablement sessions and workshops for technical and non-technical audiences.
- Create documentation, best practices, and reusable assets for AI engagements.
Requirements
- At least 6 years of experience in technical consulting, solution architecture, or professional services with customer-facing responsibilities.
- Hands-on experience designing or implementing AI solutions using LLMs, prompt engineering, and/or agent frameworks such as AutoGPT, LangChain, or RAG.
- Strong familiarity with AI tooling and APIs such as OpenAI, Hugging Face, and Vertex AI, including integrating them into customer workflows.
- Experience designing, evaluating, and deploying AI agents or workflows using LangChain, CrewAI, or AutoGPT.
- Knowledge of REST APIs and experience with low-code/no-code automation platforms is preferred.
- Strong facilitation and communication skills, including the ability to explain complex AI concepts to non-technical audiences.
- Knowledge of enterprise AI safety, data privacy, and responsible deployment practices.
- Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools.
- Strategic, experimental, iterative, curious, and empathetic approach to customer problem-solving.
Benefits
- The role is customer-facing and involves collaboration with Customer Success, Account Management, Product, and Engineering teams.
- Miro promotes a diverse, inclusive, collaborative, and supportive workplace.
Categories
Solutions Engineering
About Miro
Miro is the collaborative workspace where agents and teams converge to think, decide, and build together. As AI accelerates work, the challenge for organizations isn't doing more; it's turning individual output into scaled impact. Serving more than 100 million users across 250,000 customers, Miro’s shared, secure canvas surfaces the context that empowers teams to solve harder problems, make better decisions, and move work forward faster. Founded in 2011, Miro currently employs 1,600 people in 13 hubs around the world.