13 days ago
Remote, United StatesMid Level / Senior
Base Salary
$100k - $120k/yr
Responsibilities
- Join customer calls to support onboarding, setup, and rollout activities.
- Guide customers through CRM integrations, field mapping, enrichment workflows, and lead-routing logic.
- Run ad hoc onboarding sessions and office hours to unblock customers.
- Assist Customer Success Managers with technical implementation and configure specialized customer workflows.
- Translate customer requirements into setup recommendations and troubleshoot technical issues for non-technical users.
- Partner with the Integrations Program Manager to share customer feedback and edge-case patterns.
- Provide internal technical support and participate in cross-functional enablement sessions.
Requirements
- 2–5 years of experience in a technical customer-facing role such as Solutions Engineering, Implementation, Revenue Operations, or Technical Customer Success Management.
- Strong familiarity with Salesforce, HubSpot, Pipedrive, Azure Active Directory, Workday, and Google Workspace.
- Strong troubleshooting skills and the ability to explain workflows clearly to non-technical users.
- Ability to work independently and collaboratively across Customer Success, Product, and Engineering.
- Proactive approach to live customer calls, implementation blockers, and technical ownership.
- Familiarity with Zapier is preferred.
- Light experience with APIs, JSON, or field-level CRM structures is preferred.
- Experience supporting sales or marketing technology stacks in startup environments is preferred.
Benefits
- Fully remote work arrangement.
- Competitive salary and meaningful equity.
- Full insurance and benefits.
- Unlimited PTO.
- $150 monthly wellness credit.
- Ongoing daily learning opportunities.
Categories
Solutions Engineering
About Popl Co
Popl builds an AI-native go-to-market platform for capturing leads at in-person events and conferences, with badge scanning, contact and company enrichment, and CRM sync. It also offers NFC-enabled digital business cards and team tools used by professionals and sales/marketing teams to speed follow-ups and measure event ROI. Founded in 2020 and headquartered in New York, it is privately held.