1 day ago
Remote, WorldwideStaff+
Responsibilities
- Build and ship tailored AI solutions from client discovery and prototypes through production go-live.
- Create live demonstrations and proof-of-concepts in partnership with commercial stakeholders.
- Own security, scalability, maintainability, production readiness, monitoring, cost control, reliability, and support handoff.
- Select solution paths across EverSuite capabilities, off-the-shelf tools, and custom AI builds.
- Estimate implementation, infrastructure, tooling, and ongoing maintenance costs and support technical scoping and pricing.
- Identify reusable solution patterns and product opportunities from recurring client requests.
- Document architecture patterns, reusable components, build playbooks, delivery methodologies, and quality standards.
- Establish repeatable AI discovery, prototyping, pilot, and managed-support offerings.
- Eventually set technical standards, review work, mentor architects and engineers, and define hiring criteria.
Requirements
- 7+ years of experience in solutions architecture, software engineering, or technical consulting, ideally in AI, data, or SaaS.
- Strong hands-on experience building and shipping working solutions rather than only designing architectures.
- Daily fluency with AI-assisted development tools including Cursor, Copilot, Claude, v0, or Replit.
- Strong understanding of LLM application patterns including RAG, agents, prompt engineering, tool use, and fine-tuning.
- Strong engineering judgment regarding delivery speed, production readiness, security, scalability, and maintainability.
- Ability to present technical work to technical and non-technical client stakeholders.
- Experience estimating, scoping, and commercially defending technical build decisions.
- Ability to operate autonomously and lead without a fully formed team.
- Preferred experience with enterprise software, cloud platforms, AI/ML infrastructure, MLOps, vector databases, AI safety, product-roadmap influence, P&L ownership, SOW management, professional services revenue models, BPO, CX, contact center technology, or regulated industries.
Categories
Solutions Engineering
About Foundever
Foundever provides outsourced customer experience and contact-center operations for enterprise brands, combining human agents with digital tools, AI and analytics. The privately held company is headquartered in Miami, FL and emerged in 2023 when Sitel Group rebranded following its acquisition of Sykes. It supports clients across dozens of countries and channels (voice, chat, social, back office), offering managed CX operations, consulting, and supporting technologies.