4 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
H1B Sponsor
Base Salary
$160k - $200k/yr
Responsibilities
- Reverse engineer undocumented APIs, ERPs, TMS platforms, and internal tools with minimal guidance.
- Design and build integrations between customer systems and Pallet’s AI platform.
- Debug production failures across distributed systems, authentication layers, data pipelines, and third-party services.
- Work onsite with customers to diagnose issues, ship fixes, and drive successful launches.
- Own customer deployments end-to-end from technical discovery through production stability.
- Make pragmatic engineering tradeoffs under real-world constraints and tight timelines.
- Identify recurring implementation patterns and turn them into reusable product capabilities.
- Partner with engineering and product teams to shape the roadmap based on customer needs.
Requirements
- 2–5 years of experience building and owning production systems in high-growth startups or similarly demanding environments.
- Strong experience with APIs, integrations, authentication systems, and event-driven architectures.
- Proven ability to debug complex systems in production.
- Comfort operating in ambiguous environments with incomplete documentation and rapidly evolving requirements.
- Strong communication skills and ability to build trust with technical and non-technical stakeholders.
- Experience working directly with customers is a strong plus.
Benefits
- Health, vision, and dental benefits.
- Take-what-you-need paid vacation.
- Life insurance, accidental insurance, and short-term disability coverage.
- Competitive salary and equity for all staff.
- 401k option.
- Paid parental leave.
- Yearly learning and development stipend.
- Commuter benefits for Bay Area employees.
- Uber ride stipend for late office work.
- Remote office home stipend.
- Daily catered lunches.
- Onboarding trip to San Francisco headquarters for remote employees.
- Monthly happy hours and annual company offsites.
- Full-time, onsite work five days per week with approximately 25% travel; select roles may be remote across the U.S., with the first week onsite for onboarding.
Tech Stack
Categories
Forward Deployed
About Pallet
Pallet automates your most costly operations from quote to cash with industry-leading accuracy at enterprise scale. We've raised over $50M from General Catalyst, Bain Capital Ventures, Activant Capital, and Bessemer Venture Partners. We're built by a team from the world's best companies including Google, Microsoft, Rippling, DoorDash, Scale AI, Uber, and other top startups.