3 months ago
Remote, United StatesMid Level / Senior
H1B sponsor
Base Salary
$90k - $105k/yr
Responsibilities
- Investigate, diagnose, and resolve technical issues related to API integrations and server performance.
- Serve as the primary technical point of contact for customer inquiries.
- Collaborate with Engineering, Product, and Sales teams to escalate bugs and feature requests.
- Create and maintain documentation and knowledge base articles.
- Replicate customer environments to identify root causes of issues.
- Develop deep product knowledge and understand common use cases.
- Identify recurring issues and contribute to process enhancements.
- Participate in a rotational on-call schedule for urgent issues.
Requirements
- 4+ years of experience in a technical support or customer-facing engineering role.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
- Proficiency in web hosting technologies and APIs.
- Experience with support ticketing systems like Zendesk or JIRA.
- A customer-centric mindset and ability to work independently.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Flexible PTO for personal time off.
- Paid parental leave for new parents.
- Retirement savings plan for future planning.
- Remote work setup budget for a productive home office.
- Monthly wellness and communication stipend.
- In-office meal program and commuter benefits for onsite employees.
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.