Staff AI Engineer
ServiceNow6 hours ago
Responsibilities
- Architect and implement AI agents and workflows using ServiceNow AI Agent Studio, Skill Kit, and Workflow Data Fabric.
- Lead AI Control Tower implementation, adoption, enablement, governance policies, and monitoring practices.
- Integrate and configure LLM-based capabilities across cloud and the ServiceNow platform.
- Partner with product, platform, and business teams to identify use cases and build scalable AI solutions.
- Mentor engineers, set technical direction, and establish best practices for AI system design, governance, and responsible AI use.
Requirements
- 8+ years of software engineering experience, including 3+ years working with AI/LLM-powered platforms or products.
- Strong understanding of NLP and modern LLM architectures, including transformers, embeddings, vector search, and agentic frameworks.
- Hands-on experience with ServiceNow AI Agent Studio, Skill Kit, and AI Control Tower.
- Familiarity with MCP (Model Context Protocol) and A2A (Agent2Agent) for governed multi-agent integration and interoperability.
- Proficiency in JavaScript and Python scripting/integration and experience with AWS, Azure, or GCP cloud infrastructure.
- Preferred qualifications include experience rolling out AI Control Tower governance frameworks, familiarity with OpenTelemetry, and ServiceNow AI or platform development certifications.
Benefits
- Regular employee role with a flexible or remote work persona, subject to work-location eligibility.
- ServiceNow is an equal opportunity employer and provides reasonable accommodations for applicants.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.