18 days ago
Durham, NC, USAStaff+
Responsibilities
- Own the target-state architecture blueprint for the Workforce Management platform, including domains, service boundaries, integrations, data flows, runtime capabilities, and non-functional requirements.
- Define technical strategy, platform capabilities, roadmaps, sequencing plans, engineering execution models, and modernization guardrails.
- Guide engineering teams and senior technical leaders through architecture decisions and establish reference designs, implementation patterns, and architecture review mechanisms.
- Identify architectural risks, integration complexity, sequencing issues, and platform debt early in the development lifecycle.
- Establish patterns for high availability, fault isolation, scalability, performance, disaster recovery, and production support.
- Promote measurable engineering practices using operational metrics, DORA metrics, architecture decision records, production readiness reviews, and service-level objectives.
- Align architecture with enterprise standards, security requirements, governance expectations, and regulated financial-services data, audit, and change-control requirements.
Requirements
- 10+ years of software development experience and 5+ years of experience in a senior architecture role.
- High proficiency in Java.
- Experience with Kubernetes, containerized services, API gateways, event streaming, observability platforms, cloud platforms, and modern CI/CD practices.
- Experience with cloud-native architecture, distributed systems, microservices, APIs, event-driven design, observability, resiliency, and service ownership models.
- Deep contact-center Workforce Management or Workforce Optimization expertise, including forecasting, scheduling, schedule optimization, adherence, and real-time or intraday management.
- Proven experience defining target-state platform roadmaps, engineering guardrails, and modernization strategies for complex enterprise systems.
- Strong judgment, communication, consensus-building, and mentoring skills across complex, interdependent platform teams.
- Comfort working in a regulated financial-services environment.
- Preferred: architecture experience at a Workforce Management or Workforce Optimization SaaS provider.
- Preferred: production-scale systems using constraint-based optimization or operations-research techniques such as OR-Tools or CP-SAT.
- Preferred: experience with AI-enabled Workforce Management or Workforce Optimization.
Benefits
- Fidelity is transitioning to a full-time onsite working model through a phased rollout; onsite requirements vary by region and role and may evolve.
- The position does not provide immigration sponsorship.
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About Fidelity
Fidelity’s mission is to strengthen the financial well-being of our customers and deliver better outcomes for the clients and businesses we serve. Fidelity’s strength comes from the scale of our diversified, market-leading financial services businesses that serve individuals, families, employers, wealth management firms, and institutions. With assets under administration of $15.0 trillion, including discretionary assets of $5.9 trillion as of March 31, 2025, we focus on meeting the unique needs of a broad and growing customer base. Privately held for 78 years, Fidelity employs more than 77,000 associates across the United States, Ireland, and India. For our Terms and Conditions, please visit http://go.fidelity.com/LIterms