4 days ago
Remote, United StatesSenior
Base Salary
$106k - $223k/yr
Responsibilities
- Plan and deliver proactive technical advisory engagements and production-incident response remotely and on-site.
- Collaborate with virtual account teams on cloud-native modernization, Azure adoption, and operational maturity plans.
- Identify opportunities to improve workload reliability, performance, scalability, availability, security posture, observability, and cost efficiency.
- Use telemetry and diagnostic data for performance analysis, root-cause analysis, and actionable remediation recommendations.
- Coordinate with support, account, and product engineering teams during complex production incidents.
- Create reusable guidance, automation, diagnostic tooling, and blameless post-incident improvements.
- Explain service offerings and technical recommendations to customers and account teams.
- Participate in an on-call rotation for high-severity customer incidents.
Requirements
- Bachelor's degree in a relevant field and 4+ years of experience in cloud/infrastructure, IT consulting or support, systems administration, network operations, software development or support, technology solutions, architecture, or consulting, or equivalent experience.
- Preferred qualifications include a bachelor's degree and 8+ years of relevant experience, or a master's degree and 6+ years of relevant experience, or equivalent experience.
- At least 4 years of customer-facing experience and 4 years of experience working on technical projects.
- Technical cloud certification, such as Azure, Amazon Web Services, Google, or security certification.
- At least 3 years of experience developing, debugging, performance tuning, and supporting Microsoft Foundry, Azure AI services, or Azure OpenAI, including generative AI applications.
- Knowledge of Azure App Service, Azure Functions, cloud-native hosting, integration, scaling, and deployment patterns.
- Hands-on experience with PowerShell, Azure CLI, Bash, and infrastructure-as-code or automation tools such as Bicep, ARM templates, or Terraform.
- Experience with C#, modern .NET, Java, Python, distributed architectures, diagnostics, and root-cause analysis.
- Enterprise-scale experience with cloud and hybrid architecture, distributed application platforms, systems deployment, platform engineering, network operations, IT consulting, or cloud solution delivery.
- Understanding of cloud networking, identity and access, DNS, HTTP, APIs, load balancing, private connectivity, and distributed-systems fundamentals.
- Strong customer service, communication, technical delivery, relationship-building, and executive stakeholder engagement skills.
- Ability to handle difficult and sensitive critical customer situations, manage shifting priorities, and create internal services opportunities.
- Ability to meet Microsoft, customer, and government security screening requirements, including the Microsoft Cloud Background Check.
Benefits
- The typical U.S. base pay range is $106,400-$203,600 per year; the San Francisco Bay Area and New York City metropolitan area range is $137,600-$222,600 per year.
- Certain roles may be eligible for benefits and other compensation.
- The role requires remote and on-site customer work as needed and participation in an on-call rotation.
- The position will remain open for at least five days and applications are accepted until filled.
Categories
Solutions Engineering
About Microsoft
Microsoft develops operating systems, productivity software, cloud services, developer tools, and consumer devices for individuals, enterprises, and governments. Its main products include Windows, Microsoft 365, Azure, Visual Studio/GitHub, Xbox, and LinkedIn; revenue comes from software subscriptions and licenses, cloud consumption, hardware sales, and advertising. Founded in 1975 and headquartered in Redmond, Washington, Microsoft is a public company traded on Nasdaq.