Senior Forward Deployed Engineer

10 days ago

Remote, United StatesSenior

Responsibilities

Lead customers in applying Honeycomb and observability practices to technical and business goals.
Design and advise on telemetry schemas, data modeling, sampling strategies, instrumentation, governance, and ownership standards.
Build and ship production instrumentation, SLOs, and boards while owning outcomes from scoping through delivery.
Coach and mentor engineering teams and leaders on observability, SRE concepts, and instrumentation best practices.
Troubleshoot customer issues and create technical and sociotechnical solutions across organizational boundaries.
Produce trainings, talks, blog posts, white papers, demos, and reference architectures.
Hand over documentation, patterns, and enablement so customers can extend the work independently.
Represent customer insights to Honeycomb Engineering and Product Management and stay current on observability technologies.

Deep understanding of OpenTelemetry projects, components, SDKs, and ecosystem.
Strong understanding of telemetry data modeling, event schemas, cardinality, and long-term queryability.
Ability to understand application architecture and flow sufficiently to instrument systems and advise others.
Working knowledge of AWS, GCP, or Azure; Terraform, Kubernetes, or Helm; and CI/CD platforms such as CircleCI or GitHub Actions.
Previous experience in software development or system operations, preferably with distributed systems at scale.
Fluency in at least one of Ruby, Python, Go, JavaScript, Java, or .NET.
Excellent written and verbal technical communication skills for engineering teams and technical leadership.
Ability to turn loosely defined goals into concrete deliverables and ship them.
Bonus experience in Customer Success, Technical Account Management, Sales Engineering, Consulting, or distributed tracing.

201-500 employees