Implementation Manager
OpenLoop Health3 days ago
Remote, United StatesMid Level / Senior
Responsibilities
- Translate approved client requirements into technical work breakdowns covering configuration, integrations, data, environments, testing, deployment, and documentation.
- Configure OpenLoop’s platform and implementation-specific workflows using standard patterns.
- Implement and validate client and third-party integrations using APIs, webhooks, authentication, payloads, data mapping, and supported connectivity methods.
- Perform data migration, cleanup, transformation, backfill, and reconciliation activities.
- Use SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting or development to complete implementations and diagnose issues.
- Configure event-driven automation and triggering logic across the platform.
- Partner directly with client technical teams and stakeholders to clarify requirements, exchange specifications, resolve integration issues, and validate behavior.
- Build and execute technical test plans covering workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.
- Prepare environments, data, and functionality for UAT; resolve defects and provide technical readiness evidence.
- Determine technical readiness, provide technical sign-off, and troubleshoot implementation and production-stabilization issues.
- Distinguish configuration issues, deployment defects, data problems, integration failures, third-party failures, and product gaps; resolve implementation-owned issues and escalate product defects with evidence.
- Maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, limitations, and as-built details.
- Provide estimates, technical status, dependencies, risks, and changes to the Technical Project Manager.
- Support go-live and stabilization, transition implementations to Support and Customer Success, and contribute reusable configurations, scripts, tests, documentation, and implementation patterns.
- Translate operational and clinical requirements into patient workflows and validate journeys from patient and operator perspectives.
Requirements
- 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.
- Demonstrated experience personally implementing technical solutions for external customers rather than only managing implementation projects.
- Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.
- Experience configuring complex SaaS platforms or implementation-specific workflows.
- Experience with data migrations, transformations, cleanup, backfills, or reconciliation.
- Ability to use SQL and technical debugging tools to investigate data and application behavior.
- Experience testing complete integrations and workflows across multiple systems.
- Strong troubleshooting skills using logs, payloads, configuration, test results, and reproducible scenarios.
- Experience working directly with technical and nontechnical customer stakeholders.
- Ability to produce clear technical documentation usable by another engineer.
- Ability to distinguish implementation work from product defects and clearly specify required Product or Engineering support.
- Experience supporting solutions through UAT, go-live, and production stabilization.
- Preferred experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM, or provider data.
- Preferred hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow or automation tools such as Zoho Flow or Zapier.
- Preferred experience with DNS, DNS masking, SMTP, Postman, cURL, API clients, monitoring tools, and cloud-based development environments.
- Preferred ability to write or modify lightweight scripts using Python, JavaScript, GraphQL, or a comparable language.
- Preferred familiarity with environment management, deployment workflows, configuration versioning, automated or regression testing, and responsible use of AI-assisted development and debugging tools.
- Ability to work independently in an ambiguous, high-growth environment while handling healthcare-related consequences carefully.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending and Health Savings Accounts.
- Generous paid time off and remote-work flexibility.
- 401(k) with company match.
- Life insurance, pet insurance, and additional benefits.
- The role is an individual-contributor position in a relatively flat organizational structure.
Tech Stack
Categories
Solutions Engineering