Implementation Manager
OpenLoop Health2 months ago
Remote, United StatesMid Level / Senior
Responsibilities
- Translate approved client requirements into technical work breakdowns covering configuration, integrations, data, environments, testing, deployment, and documentation.
- Configure OpenLoop’s platform and implementation-specific workflows using standard patterns.
- Implement and validate client and third-party integrations using APIs, webhooks, authentication, payloads, data mapping, and supported connectivity methods.
- Perform data migration, cleanup, transformation, backfill, and reconciliation activities.
- Use SQL, APIs, logs, payloads, configuration tools, and AI-assisted scripting or development to complete implementations and diagnose issues.
- Configure event-driven automation and triggering logic across the platform.
- Partner directly with client technical teams and stakeholders to clarify requirements, exchange specifications, resolve integration issues, and validate behavior.
- Build and execute technical test plans covering workflows, failure paths, retries, duplicate events, data integrity, permissions, and external dependencies.
- Prepare environments, data, and functionality for UAT; resolve defects and provide technical readiness evidence.
- Determine technical readiness, provide technical sign-off, and troubleshoot implementation and production-stabilization issues.
- Distinguish configuration issues, deployment defects, data problems, integration failures, third-party failures, and product gaps; resolve implementation-owned issues and escalate product defects with evidence.
- Maintain technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, limitations, and as-built details.
- Provide estimates, technical status, dependencies, risks, and changes to the Technical Project Manager.
- Support go-live and stabilization, transition implementations to Support and Customer Success, and contribute reusable configurations, scripts, tests, documentation, and implementation patterns.
- Translate operational and clinical requirements into patient workflows and validate journeys from patient and operator perspectives.
Requirements
- 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting, or support engineering.
- Demonstrated experience personally implementing technical solutions for external customers rather than only managing implementation projects.
- Hands-on experience with APIs, webhooks, authentication, structured payloads, data mapping, and third-party integrations.
- Experience configuring complex SaaS platforms or implementation-specific workflows.
- Experience with data migrations, transformations, cleanup, backfills, or reconciliation.
- Ability to use SQL and technical debugging tools to investigate data and application behavior.
- Experience testing complete integrations and workflows across multiple systems.
- Strong troubleshooting skills using logs, payloads, configuration, test results, and reproducible scenarios.
- Experience working directly with technical and nontechnical customer stakeholders.
- Ability to produce clear technical documentation usable by another engineer.
- Ability to distinguish implementation work from product defects and clearly specify required Product or Engineering support.
- Experience supporting solutions through UAT, go-live, and production stabilization.
- Preferred experience with healthcare technology, virtual care, EHRs, pharmacy, labs, clinical workflows, RCM, or provider data.
- Preferred hands-on experience with REST APIs, webhooks, event triggers, and low-code workflow or automation tools such as Zoho Flow or Zapier.
- Preferred experience with DNS, DNS masking, SMTP, Postman, cURL, API clients, monitoring tools, and cloud-based development environments.
- Preferred ability to write or modify lightweight scripts using Python, JavaScript, GraphQL, or a comparable language.
- Preferred familiarity with environment management, deployment workflows, configuration versioning, automated or regression testing, and responsible use of AI-assisted development and debugging tools.
- Ability to work independently in an ambiguous, high-growth environment while handling healthcare-related consequences carefully.
Benefits
- Medical, dental, and vision coverage.
- Flexible Spending and Health Savings Accounts.
- Generous paid time off and remote-work flexibility.
- 401(k) with company match.
- Life insurance, pet insurance, and additional benefits.
- The role is an individual-contributor position in a relatively flat organizational structure.
Tech Stack
Categories
Solutions Engineering
About OpenLoop Health
OpenLoop Health provides white-label telehealth infrastructure and clinical operations for digital health companies, health plans, and health systems. Its end-to-end services span provider staffing and licensing, payer coverage, a virtual care platform with AI, pharmacy and diagnostics coordination, RPM fulfillment, and revenue cycle management, enabling nationwide virtual care delivery. Founded in 2020 and headquartered in Des Moines, Iowa, the company is privately held and supports programs operating across all 50 U.S. states.