6 days ago
Remote, IndiaSenior
Responsibilities
- Gather systems requirements from end users, IT teams, and stakeholders for ITOM solutions.
- Lead customers through technical solutions for business requirements and implement ServiceNow customizations.
- Configure ServiceNow applications, modules, user interfaces, workflows, work orders, transfer orders, inventory, and technician locations.
- Develop Flow Designer solutions, business rules, scripts, integrations, and logic implementations.
- Configure REST/SOAP and other bi-directional integrations between ServiceNow and external applications.
- Mentor project crew members, manage peer reviews, and provide technical guidance.
- Reflect impact-assessment rules in service maps and validate maps, impact rules, and event-management work through user acceptance testing.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Coordinate with technical leads and maintain operational documentation and standard operating procedures.
Requirements
- 8+ years of experience supporting ServiceNow implementation, administration, configuration, and/or development in ITOM.
- Experience integrating ServiceNow with other systems using mid servers and cloud-to-cloud integrations.
- Experience with SOAP and REST web services and automated bi-directional system integrations.
- Experience with data extraction technologies such as JDBC and ODBC or with ETL integrations.
- Knowledge of ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to perform strategic planning, resource allocation, production-method planning, and coordination of people and resources.
- Ability to create technical design documents and user documentation.
- Four-year undergraduate degree in Computer Science, Computer Engineering, or Information Systems, or demonstrated work experience.
- Willingness and ability to complete ServiceNow competency certifications and module accreditations; ITIL Foundation, ServiceNow CSA, and CAD are preferred.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Inclusive and diverse workplace with equal-opportunity and affirmative-action commitments.
- Disability accommodation support is available through the listed HR contact.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.