8 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Define and maintain the ServiceNow platform vision and roadmap.
- Evaluate and adopt new ServiceNow modules and capabilities.
- Lead platform innovation and continuous improvement initiatives.
- Establish platform governance, development standards, and best practices.
- Oversee platform architecture, data models, and integrations with enterprise systems.
- Ensure compliance with security, privacy, and regulatory requirements.
- Support customer migration, legacy consolidation, and new product launches into BT’s strategic technology stack.
Requirements
- 5–8 years of ServiceNow experience.
- CSA certification.
- Strong JavaScript and Glide scripting skills.
- Experience with UI Builder, ServiceNow GDT, Playbook, Flow Designer, Integration Hub, REST/SOAP integrations, ITSM/CSM, ServiceNow development fundamentals, solution development, troubleshooting, and problem-solving.
- Desirable qualifications include CAD/CIS certifications, GenAI, Agentic AI, ITOM, Risk Management/IRM, TMF-compliant integrations, ServiceNow licensing, CI/CD, ATF, custom application development, and complex enterprise integrations.
Tech Stack
Categories
About BT
BT Group builds and operates telecom networks and digital services for consumers, enterprises, and public‑sector clients, selling broadband, fixed-line voice, mobile (via EE), and managed network, cloud, and cyber security services. It is headquartered in London and listed on the London Stock Exchange, with American depositary shares on the NYSE. BT also owns Openreach, which manages the UK’s fibre and copper access network used by multiple retail providers.