3 hours ago
Responsibilities
- Build the partner services operating model, including engagement paths, governance, quality controls, escalations, and feedback loops.
- Create a maturity path from partner preparation through guided delivery to independent customer delivery.
- Develop partner capability through real engagements, enablement, coaching, and reusable playbooks.
- Define accountability among Glean, partners, and customers for implementation, adoption, outcomes, and ongoing support.
- Select, segment, and match services partners to customer opportunities based on capability, customer needs, and delivery risk.
- Partner with Solutions Engineering, Partner Development, Applied AI, Post-Sales, Product, Engineering, Support, Technical Enablement, and Partner Operations.
- Establish measures for partner participation, delivery quality, customer outcomes, adoption, consumption, and expansion.
- Represent field needs in partner tooling, support processes, and product feedback.
- Apply AI to improve services operations, partner capability, delivery quality, or measurement with human review and quality controls.
Requirements
- Experience building or scaling a professional services, consulting, delivery, or partner-led services practice in an enterprise SaaS, technology, or consulting environment.
- Experience managing delivery quality, capacity, utilization, profitability, governance, or escalations.
- Track record of creating repeatable operating processes in early-stage, fast-growing, or ambiguous environments.
- Experience developing partner or delivery-team capability through customer work, coaching, enablement, or readiness programs.
- Strong technical credibility across enterprise applications, integrations, cloud platforms, APIs, or AI solutions, including risk evaluation and escalation guidance.
- Ability to influence Sales, Delivery, Product, Engineering, Support, and executive stakeholders without formal authority.
- Data-informed approach to improving services motions and connecting operating measures and field feedback to customer outcomes.
- Comfort working as a hands-on individual contributor and working leader before a larger team or resource model is established.
- Practical AI fluency, including using AI to improve delivery, operations, partner capability, or productivity while validating outputs and managing customer risk.
- Excellent written, verbal, and cross-functional communication skills.
Benefits
- Hybrid work arrangement with four days per week in the San Francisco or Mountain View office; the role also states it is remote in the United States.
- Up to 25% travel and flexibility to work with global partners.
- Medical, vision, and dental coverage, generous paid time off, and a 401(k) plan.
- Home office improvement stipend plus annual education and wellness stipends.
- Regular company events and healthy daily lunches.
Categories
Solutions Engineering
About Glean
Glean.ai is Intelligent AP. We leverage untapped invoice data to surface relevant context, actionable insights, and savings recommendations that power great spend decisions.