13 hours ago
Responsibilities
- Assess customer systems, APIs, data constraints, dependencies, risks, and feasibility during presales discovery.
- Estimate integration effort and assumptions for statements of work and classify requests as reusable integrations, configuration, custom builds, product changes, or roadmap items.
- Design, build, configure, test, and ship integrations involving EHRs, identity providers, data warehouses, scheduling systems, internal tools, APIs, HL7v2, FHIR, SFTP, and webhooks.
- Set up agents and agentic workflows that connect customer data with clinical and operational workflows.
- Own technical testing, support customer user acceptance testing, run technical go-lives, and monitor and iterate on integrations after launch.
- Build configurable and reusable components, maintain shared connector libraries and runbooks, and document implementations for future deployment and support.
- Act as the technical lead with customer IT, security, and integration teams and provide technical input for compliance, privacy, security, and IT assurance reviews.
- Review statements of work and project documentation, control scope changes, and route core product changes or live defects to the appropriate internal teams.
Requirements
- At least 3 years of experience building integrations in healthcare or enterprise SaaS.
- Hands-on experience with HL7v2 and FHIR, plus REST APIs and authentication using OAuth and SAML/OIDC.
- Production coding experience in Python or TypeScript.
- Experience with EHRs such as Epic, Oracle Health, or athenahealth.
- A track record of turning one-off integration builds into reusable components.
- Ability to assess feasibility, estimate effort and risk, communicate technical constraints, and challenge unsupported commitments.
Benefits
- Flexible scheduling with an outcomes-focused working culture.
- Focus on sustainable performance and mental health.
- Opportunity to work on healthcare technology supporting clinicians and health systems at global scale.
Tech Stack
Categories
Solutions Engineering
About Heidi
Heidi builds an AI care partner for clinicians that automates documentation and workflows, including an AI medical scribe, Evidence for point‑of‑care research, and Comms for patient coordination. It sells a freemium and enterprise SaaS platform to healthcare providers and health systems. Headquartered in Melbourne and privately held, Heidi reports supporting over 2.7 million patient interactions each week in 110 languages across 190 countries.