2 days ago
Toronto, CanadaIntern
Responsibilities
- Design and implement AI-enhanced automated tests for user interfaces and backend microservices.
- Develop scalable and maintainable automated testing pipelines for Genesys Cloud WEM.
- Use Kiro, Amazon Q Developer, Amazon Bedrock, and Claude for debugging, research, test development, and refactoring.
- Evaluate AI-generated code and recommendations for accuracy, maintainability, security, and test coverage.
- Build dashboards and defect-analysis capabilities to identify quality trends.
- Investigate performance and software behavior using testing, debugging, and observability tools.
- Create meaningful tests throughout the software development lifecycle and validate assumptions with evidence.
- Collaborate with senior engineers and cross-functional partners on automation and quality improvements.
Requirements
- Currently enrolled in computer science, software engineering, computer engineering, or a related discipline.
- Strong programming fundamentals in Java, Python, or a comparable object-oriented language.
- Familiarity with version control systems such as Git.
- Understanding of software testing, debugging, automation, or quality engineering fundamentals.
- Interest or experience in GenAI, prompt engineering, or AI-assisted software development.
- Strong analytical, problem-solving, collaboration, and ownership skills.
- Preferred exposure to Selenium, Playwright, TestNG, Jenkins, Maven, Bitbucket, Kiro, Amazon Q Developer, Amazon Bedrock, Claude, Sumo Logic, JQL, New Relic, SSMS, or Confluence.
Benefits
- 8–16 month internship/co-op terms beginning in May or June 2027.
- Hybrid work model in downtown Toronto, with office attendance one to two days per week depending on team and business needs.
- Opportunities for mentorship, learning programs, leadership development, and education support.
- Benefits include paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.