about 3 hours ago
Responsibilities
- Own end-to-end delivery of technical workshops, bootcamps, and summits across NA, EMEA, and ANZ.
- Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
- Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
- Lead the Lunch & Learn roadshow series across 18 NA cities.
- Develop comprehensive lab guides with subject-matter experts across all product families.
- Set up and maintain hands-on lab environments used in live training events.
- Create and maintain technical playbooks for each product family.
- Own technical LMS content within Docebo, keeping certification material current.
- Deliver Capstone certification grading and validation across all CDP 2.0 tracks.
- Validate new product introductions and coordinate content updates with SE teams.
- Measure ROI and training effectiveness per event and report results to leadership.
- Support the goal of 100% Strategic Partner certification by the end of Q2 FY27.
Requirements
- 3+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
- Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms.
- Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
- Experience building and running lab environments for training or certification programs.
- Excellent project management skills to manage a multi-city event calendar.
- Strong executive presence and communication skills for presenting to partner leadership.
- Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.
Benefits
- Competitive salary and comprehensive benefits.
- Real opportunities for growth and development.
- Access to cutting-edge AI tools and a robust training program.
- Inclusive office environment designed to foster collaboration.
- Recognized culture as a Great Place to Work.