Salesforce Solution Architect, Experience Cloud
NeuraFlash, Part of Accenture13 hours ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$87k - $266k/yr
Responsibilities
- Serve as a trusted client advisor and provide industry best practices.
- Gather requirements and act as the Salesforce platform expert.
- Develop client strategies and roadmaps covering quick wins and long-term goals.
- Design and optimize business processes and integrate processes across disparate systems.
- Use Salesforce Experience Cloud, Service Cloud, and Knowledge to develop solutions.
- Provide input on detailed design specifications, infrastructure, and project plans.
- Translate business requirements into well-architected solutions.
- Coach and mentor junior technical and functional team members.
- Stay current with new Salesforce product and technical capabilities.
Requirements
- Significant experience in business processes, technical consulting, or enterprise architecture.
- At least 3 years of CRM industry experience, preferably with the Salesforce platform.
- Proven ability to design and optimize business processes and integrate processes across disparate systems.
- Understanding of basic UX principles.
- Ability and willingness to learn new technologies.
- Extremely strong written and oral communication skills.
- Preferred: expertise in Salesforce Experience Cloud solution architecture.
- Preferred: Salesforce Service Cloud and Experience Cloud certifications.
- Preferred: familiarity with charting tools such as Lucidchart.
- Preferred: experience working with designers using sitemaps, detailed mockups, and prototypes.
- Preferred: involvement in designing or developing custom web components.
Benefits
- Remote and in-person work options are available.
- Certain roles may require up to 25% travel.
- Flexible work practices support personal and family commitments.
- Employees can participate in collaborative town halls and company meetings.
- The company organizes team celebrations and social events.
Tech Stack
Categories
Solutions Engineering
About NeuraFlash, Part of Accenture
NeuraFlash, part of Accenture, builds AI-powered customer engagement solutions and apps on Salesforce and AWS for enterprises, including contact centers and sales/service automation. The company provides consulting, implementations, and ISV products around Agentforce, Amazon Connect, Service/Revenue Cloud, CPQ, and Field Service. Founded in 2016 and headquartered in Burlington, Massachusetts, it operates as an Accenture-owned specialist focused on conversational AI, analytics, and workflow automation.