1 day ago
Bengaluru, IndiaSenior
Responsibilities
- Provide Level 3 production management support for enterprise messaging platforms.
- Design dashboards, alerts, and proactive monitoring to improve service reliability.
- Automate operational processes and reduce manual toil through Shell scripting, Python, and operational tooling.
- Lead complex troubleshooting across software, infrastructure, and architecture layers.
- Manage incidents, problems, requests, and change implementation activities.
- Partner with engineering teams and stakeholders to plan and execute production changes.
- Participate in on-call rotations and global follow-the-sun support.
- Maintain operational standards, best practices, and infrastructure documentation.
Requirements
- 5–7 years of relevant experience, including 5+ years of Linux system administration and 5+ years of enterprise DevOps or production support experience.
- Experience with Linux, preferably Red Hat Enterprise Linux, plus Shell scripting and Python automation.
- Experience with observability, monitoring, alerting, dashboard creation, incident management, problem management, and change management in 24/7 production environments.
- Experience supporting middleware platforms and multi-tenant hosting environments.
- Experience with Apache Kafka, IBM MQ, or similar messaging technologies, including configuration and performance tuning.
- Ability to troubleshoot at system, infrastructure, and application architecture levels.
- BE, BTech, ME, or MTech in Computer Science, Information Technology, Engineering, or a related field.
- Experience acting as an escalation point and collaborating across global teams.
- Preferred experience with Kubernetes, containerization, public or private cloud platforms, Jira, Confluence, ServiceNow, MongoDB, Redis, TCPdump, Wireshark, JSON, XML, Avro, FIX, and Protocol Buffers.
- Strong written and verbal communication, documentation and presentation skills, analytical ability, troubleshooting skills, and independent ownership of production issues and infrastructure improvements.
Benefits
- Onsite work in Bangalore.
- Participation in a global follow-the-sun support model and on-call rotation.
Tech Stack
Categories
DevOpsSite Reliability
About Wissen Technology
Wissen Technology is an IT services and consulting firm that builds custom software products, data platforms, and cloud/AI solutions for enterprises in finance, telecom, healthcare, retail, and manufacturing. It operates a services model spanning product engineering, application development, data engineering/analytics, and ERP integration, including Oracle Cloud. Founded in 2015 and headquartered in Bangalore, it is privately held with offices across India, the US, UK, UAE, and Australia.