2 months ago
Remote, APACSenior
Responsibilities
- Design and execute technical enablement plans for partner Solutions Architects and Sales Engineers.
- Coach partners on technical discovery, platform demonstrations, proof-of-concept execution, and Partner Competency Center development.
- Provide technical expertise on Agentic AI solutions, including prompt engineering, RAG implementations, tool integration, and guardrails.
- Support partner sales teams with customer requirements analysis, solution design, demonstrations, and technical co-selling.
- Develop expertise in enterprise integrations involving CRM, WFM, knowledge management, and UCaaS vendors.
- Communicate partner and customer needs, market trends, and product enhancement requests to Product Management and Engineering.
- Represent Talkdesk at partner summits, technical events, webinars, and conferences across the APAC region.
- Travel approximately 35–70% across Australia, New Zealand, Singapore, and other ASEAN countries.
Requirements
- 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Professional fluency in English; additional regional language proficiency, such as Filipino, is highly desirable.
- Excellent communication, presentation, whiteboarding, and advanced technical discussion skills.
- Experience with Service Providers, Regional Systems Integrators, National Partners, and VARs in APAC markets.
- Ability to lead complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
- Experience with at least one Unified Communication protocol, such as SIP, WebRTC, or RTP, and familiarity with call/message processing proxies and Session Border Controllers.
- Hands-on experience or strong familiarity with Agentic AI technologies and practical LLM applications for contact center and customer experience automation use cases.
- Bachelor’s degree in Engineering, Computer Science, or MIS, or an equivalent combination of education and relevant experience.
Benefits
- Primarily office-environment work involving computer-based activity and extended periods of sitting or standing.
- Inclusive workplace committed to diversity, acceptance, and equal employment opportunity.
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.