20 days ago
Remote, APACSenior
Responsibilities
- Design and execute technical enablement plans for partner Solutions Architects and Sales Engineers.
- Coach partners on technical discovery, platform demonstrations, proof-of-concept execution, and Partner Competency Center development.
- Provide technical expertise on Agentic AI solutions, including prompt engineering, RAG implementations, tool integration, and guardrails.
- Support partner sales teams with customer requirements analysis, solution design, demonstrations, and technical co-selling.
- Develop expertise in enterprise integrations involving CRM, WFM, knowledge management, and UCaaS vendors.
- Communicate partner and customer needs, market trends, and product enhancement requests to Product Management and Engineering.
- Represent Talkdesk at partner summits, technical events, webinars, and conferences across the APAC region.
- Travel approximately 35–70% across Australia, New Zealand, Singapore, and other ASEAN countries.
Requirements
- 10+ years of experience as a Partner Solutions Engineer or Pre-Sales Engineer in the CCaaS/CXA sector.
- Professional fluency in English; additional regional language proficiency, such as Filipino, is highly desirable.
- Excellent communication, presentation, whiteboarding, and advanced technical discussion skills.
- Experience with Service Providers, Regional Systems Integrators, National Partners, and VARs in APAC markets.
- Ability to lead complex technical engagements and serve as a subject matter expert without direct people management responsibilities.
- Experience with at least one Unified Communication protocol, such as SIP, WebRTC, or RTP, and familiarity with call/message processing proxies and Session Border Controllers.
- Hands-on experience or strong familiarity with Agentic AI technologies and practical LLM applications for contact center and customer experience automation use cases.
- Bachelor’s degree in Engineering, Computer Science, or MIS, or an equivalent combination of education and relevant experience.
Benefits
- Primarily office-environment work involving computer-based activity and extended periods of sitting or standing.
- Inclusive workplace committed to diversity, acceptance, and equal employment opportunity.
Categories
Solutions Engineering
