Sr Staff Software Engineer
ServiceNow10 hours ago
Base Salary
$172k - $301k/yr
Responsibilities
- Own end-to-end architecture for Zero Copy Connectors, including federated query execution, pushdown, connection pooling, caching, authentication, and connector extensibility.
- Own the technical direction of Remote Process Sync, including throughput, parallel processing, ordering guarantees, resiliency, and supportability.
- Drive the architecture of Private Connectivity using mTLS tunneling, SNI-based routing, stream multiplexing, and enterprise-scale security and resiliency.
- Provide cross-team technical leadership across Data Fabric, Trino connectors, Stream Connect, ETL and Import Sets, analytics ingestion, and data quality.
- Lead architecture and design reviews, technical specifications, build-versus-buy decisions, protocol decisions, and platform trade-offs.
- Write production code, prototype approaches, review code, and establish performance and scalability strategies using benchmarks, capacity models, and validation.
- Act as the senior technical escalation point for complex production and customer issues, driving root-cause analysis, observability improvements, and runbooks.
- Partner with Product Management, Engineering Managers, Quality Engineering, Support, security, cloud infrastructure, and adjacent platform teams.
- Mentor and grow senior and staff engineers and maintain technical depth across critical platform areas.
Requirements
- 12+ years of professional software engineering experience, including significant experience building and operating large-scale distributed systems or data platforms.
- Deep expertise in distributed systems and data platform fundamentals, including query processing, data integration and replication, change data capture, streaming or batch pipelines, concurrency, consistency, and fault tolerance.
- Experience with Kubernetes-based services, multi-tenant SaaS architecture, and data security and governance, including ACLs, encryption, and data residency.
- Demonstrated experience leading architecture across multiple teams and delivering complex cross-functional platform initiatives end to end.
- Strong hands-on coding ability in at least one systems language such as Java, C++, Go, or Scala, with continued production coding and code review experience.
- Experience diagnosing and solving production performance and scalability problems using profiling, benchmarking, and observability data.
- Ability to influence engineers, managers, product teams, and partners around technical direction through clear written and verbal communication.
- Bachelor’s degree in Computer Science or a related field, or equivalent practical experience.
- Preferred experience with Trino internals, connector SPI, or other federated and distributed SQL query engines.
- Preferred experience with Apache Iceberg, Apache Polaris, Iceberg REST catalogs, Spark, Delta Lake, Kafka, CDC, or message-driven integration frameworks.
- Preferred hands-on experience with Snowflake, Databricks, BigQuery, Redshift, JDBC or REST access patterns, and OAuth authentication.
- Preferred experience with the ServiceNow platform, Glide, IntegrationHub, Flow Designer, enterprise customer escalations, production incidents, data quality, data observability, AI-assisted data transformation, open-source contributions, patents, or publications.
Benefits
- Base pay is listed as $171,900-$300,800, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role uses a flexible work persona within ServiceNow’s distributed work model.
- Employee type is regular, and the listed region is North America and Canada.
Tech Stack
Categories
BackendData Engineering
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.