5 hours ago
Remote, United StatesStaff+
Responsibilities
- Develop customer applications for work order management, scheduling, and dispatch in ServiceNow.
- Collaborate with stakeholders to identify functionality for custom ServiceNow instances.
- Enhance ServiceNow event rules to support proper CMDB binding.
- Develop interfaces, integrated logic, and functional components for ServiceNow applications and services.
- Install, configure, and integrate ServiceNow SAM Pro capabilities, including discovery, service mapping, certification management, Service Graph Connectors, and multisource CMDB.
- Configure discovery and service mapping patterns, identification rules, MID servers, and multi-tier service discovery.
- Work with technical SMEs to gather environment information for service mapping and event-related work.
Requirements
- Experience as a ServiceNow Lead Engineer.
- Ability to develop interfaces for different user audiences across custom application models and Service Portals.
- Experience developing integrations with ServiceNow internal services and APIs using REST.
- Knowledge of service-oriented and distributed enterprise application architecture, including web services, data access and persistence, and client/server systems.
- Understanding of credential-less and credential-based discovery.
- Ability to prevent duplicate configuration items using CI identifiers.
- Ability to extend Horizontal Discovery with custom infrastructure and application patterns.
- Knowledge of configuring, managing, and maintaining MID servers.
- Proficiency with command-line consoles for Service Mapping.
- Ability to work with and migrate patterns between environments for Service Mapping.
- Proficiency configuring Identification Rules for Service Mapping.
- Knowledge of advanced pattern configuration for multi-tier service discovery.
Benefits
- Work with NewRocket’s award-winning global customer team as part of a diversity-focused and inclusive workplace.
- The company emphasizes work-life balance, collaboration, innovation, and professional growth.
- Equal opportunity and affirmative action employer with disability accommodation support.
Categories
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.