2 days ago
Mexico City, MexicoSenior
Responsibilities
- Lead the design of scalable AI architectures for enterprise customer experience solutions.
- Translate AI capabilities into measurable outcomes including improved customer satisfaction, lower operational costs, and greater automation efficiency.
- Align product, engineering, sales, and customer-facing teams to support AI solution adoption and long-term value realization.
- Partner with senior stakeholders on AI strategy, roadmap direction, and enterprise-level decisions.
- Develop reusable solution frameworks, accelerators, and prototypes.
- Deliver technical demonstrations and solution narratives for technical and business audiences.
- Establish best practices for AI lifecycle management, including testing, deployment, monitoring, governance, and continuous optimization.
- Integrate AI solutions into complex enterprise ecosystems while ensuring scalability, performance, and interoperability.
Requirements
- 8+ years of experience working with artificial intelligence technologies such as LLMs, NLU, NLP, prompt engineering, or related frameworks.
- Demonstrated success designing and delivering AI-driven solutions for enterprise customers.
- Strong experience presenting technical architectures and influencing technical and executive stakeholders.
- Proven experience leading cross-functional initiatives across product, engineering, sales, and customer success teams.
- Deep understanding of AI integration, deployment, optimization, governance, data privacy, security, and responsible AI practices.
- Experience in customer-facing roles such as Technical Architect, Solution Architect, or AI Architect.
- Experience supporting pre-sales and post-sales technical engagements.
- Familiarity with Genesys Cloud or similar enterprise customer engagement platforms.
- Experience integrating AI solutions into enterprise systems and cloud environments.
- Advanced English proficiency is required.
Benefits
- Flexible-first working culture with flexible ways of working; the listing is tagged hybrid.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored family programs.
- Opportunity to work on AI-powered technology used by more than 8,000 organizations worldwide.
Categories
Solutions Engineering
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.