Zendesk Platform Software Engineer
takealot.com19 days ago
Cape Town, South AfricaMid Level / Senior
Responsibilities
- Administer, configure, govern, and continuously improve the Zendesk platform lifecycle, including upgrades, feature rollouts, and environment management.
- Triage and coordinate advanced technical support escalations with Zendesk Support.
- Design and implement Zendesk integrations using REST APIs, Webhooks, and SDKs.
- Build and maintain reporting and analytics data solutions using Google BigQuery and Looker.
- Coordinate with third-party vendors, internal engineering teams, product teams, and business stakeholders.
- Evaluate Zendesk features and releases and recommend adoption strategies.
- Conduct compliance audits, API token reviews, configuration assessments, and access-control reviews.
- Lead technical planning, estimation, and project coordination for CX platform initiatives.
- Perform equivalent administration, support, integration, data pipeline, and compliance responsibilities for SurveyMonkey.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related field, or an Advanced Diploma; equivalent experience may substitute for the education requirement.
- 2–4 years of hands-on experience in Zendesk administration and configuration.
- Proven experience with REST APIs, Webhooks, and SDKs in a SaaS environment.
- Proficiency with Google BigQuery and Looker for analytics and reporting.
- Understanding of POPIA or equivalent data privacy regulations such as GDPR.
- Experience conducting technical audits involving API tokens, configurations, and access controls.
- Background in e-commerce or high-volume customer service environments.
- Ability to translate business requirements into scalable technical solutions and communicate with technical and non-technical stakeholders.
- Technical consulting and engineering mindset, including the ability to lead planning sessions and champion best practices.
- Zendesk Administrator Certification is advantageous.
- SurveyMonkey Private App configuration experience is advantageous.
- Experience with CX integrations such as 1Stream or CTI solutions is advantageous.
- Familiarity with Jira and Confluence is advantageous.
- Basic scripting skills in Python or JavaScript are advantageous.
Benefits
- Remote and hybrid working models are available.
- Mentorship programme and access to the Naspers Tech Community.
- Free access to learning resources and courses through MyAcademy, Udacity, Coursera, and other platforms.
- Regular social events and out-of-office activities.
- Staff discount on products across 28 departments.
- Birthday leave.
- Confidential counselling, legal support, and financial guidance.
- Free parking.
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