Zendesk Platform Software Engineer
Takealot Group19 days ago
Cape Town, South AfricaMid Level / Senior
Responsibilities
- Administer, configure, govern, and continuously improve the Zendesk platform lifecycle, including upgrades, feature rollouts, and environment management.
- Triage and coordinate advanced technical support escalations with Zendesk Support.
- Design and implement integrations using REST APIs, webhooks, and SDKs.
- Build and maintain data solutions using Google BigQuery and Looker for reporting and analytics.
- Coordinate with third-party vendors and internal engineering, product, and business stakeholders.
- Evaluate Zendesk features and releases and recommend adoption strategies.
- Conduct POPIA/GDPR compliance audits, API-token reviews, configuration assessments, and access-control reviews.
- Lead technical planning, estimation, and project coordination for CX platform initiatives.
- Perform equivalent administration, support, integration, data pipeline, and compliance work for SurveyMonkey.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, Engineering, or a related field, or an advanced diploma/equivalent experience as specified.
- 2–4 years of hands-on Zendesk administration and configuration experience.
- Experience with REST APIs, webhooks, and SDKs in a SaaS environment.
- Proficiency with Google BigQuery and Looker for data analytics and reporting.
- Understanding of POPIA or equivalent data privacy regulations such as GDPR.
- Experience conducting technical audits covering API tokens, configurations, and access controls.
- Background in e-commerce or high-volume customer service environments.
- Ability to translate business requirements into scalable technical solutions and communicate with technical and non-technical stakeholders.
- Technical consulting and engineering mindset with experience leading planning sessions and championing best practices.
- Preferred experience includes Zendesk Administrator Certification, SurveyMonkey Private App configuration, 1Stream or CTI integrations, Jira, Confluence, Python, or JavaScript.
Benefits
- Remote and hybrid working models are available.
- Mentorship programme and access to the Naspers Tech Community.
- Free access to learning platforms including MyAcademy, Udacity, and Coursera.
- Regular social events and out-of-office activities.
- Staff discount across Takealot products.
- Birthday leave.
- Confidential counselling, legal support, and financial guidance.
- Free parking.
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