9 hours ago
Remote, Ukraine or Kyiv, UkraineSenior
Responsibilities
- Deploy, configure, maintain, troubleshoot, and optimize software solutions in customer on-premises data centers and cloud environments.
- Support enterprise data platforms including Vertica, Hadoop, Kafka, SQL Server, and related services.
- Use Ansible and related automation and configuration management tools to improve deployment consistency and operational efficiency.
- Perform upgrades, patch validation, hotfix deployment, release planning, and post-upgrade health checks.
- Monitor systems and services, respond to alerts, analyze logs and system events, and document remediation actions.
- Triage incidents and escalate complex issues to Tier 3 or engineering teams when necessary.
- Support backup, restore, and recovery processes for SQL Server, Vertica, Hadoop, and related data services.
- Use enterprise ticketing, monitoring, automation, and log platforms including ServiceNow, Grafana, and Blink.
- Provide technical advice and escalation support for deployment, upgrade, monitoring, and operational activities.
- Participate in after-hours support and travel to customer sites as needed, approximately 15%.
Requirements
- Bachelor’s degree in computer science, information technology, engineering, or a related technical field, or equivalent practical experience.
- At least 5 years of experience supporting enterprise Linux and Windows Server environments, including installation, administration, troubleshooting, and performance analysis.
- Experience supporting production enterprise applications in high-availability environments.
- Experience with cloud platforms such as AWS and Azure or similar providers.
- Experience with container technologies such as Kubernetes and Docker or equivalent platforms.
- Working knowledge of enterprise networking and storage concepts including load balancers, virtual IPs, SAN, NAS, RAID, and backup architectures.
- Experience troubleshooting distributed systems using logs, monitoring tools, system events, and operational runbooks.
- Understanding of backup and restore strategies, including RPO and RTO objectives.
- Strong written and verbal communication skills and the ability to work directly with customers and internal technical teams.
- Ability to work independently, manage priorities, and contribute effectively to a team environment.
- Preferred experience supporting Vertica clusters, Hadoop distributions such as EMR or Cloudera, Kafka, infrastructure automation, configuration management, DevOps practices, and monitoring or log management tools such as Splunk, Elastic, or Grafana.
- Experience in semiconductor manufacturing, semiconductor testing, electronics manufacturing, or analytics environments is desirable.
Benefits
- Full-time position in Ukraine with approximately 15% travel to customer sites.
- Remote or office-based work options.
- Internal events, meetups, conferences, workshops, Udemy access, language courses, and company-paid certifications.
- Internal mobility opportunities and work on large-scale global projects.
- Company-paid medical insurance, mental health support, and financial and legal consultations.
Tech Stack
Categories
Solutions Engineering
About Ciklum
Ciklum is an IT services firm that builds custom digital products and provides nearshore engineering teams, QA, DevOps, data analytics, and UX for enterprises and high-growth startups. It operates a services model spanning product engineering, e-commerce solutions, and managed delivery centers. Founded in 2002 and headquartered in London, the privately held company serves global clients including Just Eat and Zurich Insurance.