16 hours ago
Remote, IndiaStaff+
Responsibilities
- Design, develop, and maintain backend services for Twilio Flex’s high-scale TaskRouter system.
- Own the technical direction and architectural vision for business-critical backend services running on AWS.
- Lead large distributed systems changes involving scalability, data architecture, fault isolation, and migration strategy.
- Improve availability and resilience for Tier 0 systems while balancing reliability, cost, and delivery speed.
- Collaborate with engineering, platform, and product teams to align designs and resolve shared dependencies.
- Raise engineering standards through design reviews, code reviews, and mentorship of senior and mid-level engineers.
- Drive operational excellence through observability, gamedays, incident response, and permanent remediation of recurring issues.
- Influence roadmap priorities and represent the team’s technical position across the organization.
Requirements
- 8+ years of experience writing production-grade backend code in a modern programming language such as Java, Golang, Python, Scala, or similar.
- Experience building fault-tolerant distributed systems, event-driven architectures, and database designs.
- Experience with AWS cloud-based infrastructure and high-scale, low-latency APIs.
- Experience with database technologies such as MySQL, PostgreSQL, or DynamoDB.
- Strong debugging and troubleshooting skills for complex distributed applications.
- Experience shipping services following the CI/CD development paradigm.
- Effective communication, collaboration, ambiguity tolerance, and problem-solving skills.
- Experience with event streaming technologies such as Kafka or Pulsar is desired.
- Familiarity with Docker and Kubernetes is desired.
- Knowledge of Linux systems, networking concepts, multi-tenant SaaS platforms, and observability tools such as Prometheus, Grafana, or Datadog is desired.
- Experience working with geographically distributed teams is desired.
Benefits
- Remote-first work arrangement based in Karnataka, Tamil Nadu, Telangana State, Maharashtra, or New Delhi, India.
- Occasional travel may be required for project or team in-person meetings.
- Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings, and other location-dependent benefits.
- Opportunities to participate in volunteering and donation support programs.
Tech Stack
Amazon DynamoDBApache KafkaAWSDatadogDockerGoGrafanaJavaKubernetesLinuxMySQLPostgreSQLPrometheusPythonScala
Categories
About Twilio
Twilio builds a cloud customer-engagement platform centered on programmable communications APIs for SMS, voice, WhatsApp, email, and verification, plus Segment CDP and the Flex contact center. It sells usage-based and subscription SaaS to developers and enterprises to embed messaging, calling, authentication, and data-driven marketing into apps. Founded in 2008 and headquartered in San Francisco, Twilio is a public company listed on the NYSE.