Base Salary
$176k - $196k/yr
Responsibilities
- Design and build the pre-CRM lead nurturing pipeline that moves leads from cold to warm to hot before agent assignment.
- Own and operate the AWS Connect integration for human-assisted concierge experiences.
- Build automated escalation, retry, and re-engagement workflows for unclaimed leads.
- Develop lead readiness scoring based on behavioral signals and conversion predictions.
- Architect automated nurture sequences across SMS, email, and voice channels.
- Collaborate with data and ML teams to incorporate behavioral signals and conversion predictions.
- Build scalable, fault-tolerant, well-tested microservices and operate them with monitoring, resiliency, documentation, and operational excellence.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.
- At least 7 years of experience developing comprehensive, well-tested, high-performance software applications.
- Experience with Go and Java, plus Python or NodeJS development.
- Experience with gRPC, Thrift, and other server-to-server communication protocols.
- Experience with Kafka and event-driven systems for stateful automation pipelines and re-engagement flows.
- At least 3 years using AWS or other cloud technologies.
- High proficiency designing and implementing scalable, fault-tolerant, well-tested microservices.
- Experience with Scrum or Agile development methodologies.
- Preferred experience with AWS Connect, Twilio Flex, Genesys, or similar contact-center platforms.
- Preferred familiarity with Salesforce, HubSpot, or similar CRM platforms and lead lifecycle systems.
- Preferred experience building automated outreach pipelines across SMS, email, and voice channels.
- Preferred experience with lead scoring or ML-based ranking models.
- Preferred experience with Twilio, Sinch, Amazon Pinpoint, or similar communication platforms.
- Preferred real estate or proptech domain knowledge.
- Preferred familiarity with LangChain, LlamaIndex, AutoGen, or similar agentic AI frameworks.
- Preferred experience integrating LLMs or AI APIs such as OpenAI, Anthropic, or AWS Bedrock into production systems.
- Strong critical thinking, communication, collaboration, and operational excellence skills.
Benefits
- Participation in incentive programs that may include eligible cash, equity, or commissions.
- Paid vacation, holidays, sick time, parental leave, and recharge leave.
- Medical, tele-health, dental, and vision benefits.
- 401(k) plan and flexible spending accounts.
- Commuter program, life insurance, and disability insurance.
- Maven support for new parents, Carrot fertility benefits, UrbanSitter caregiver referrals, Employee Assistance Program, and pet insurance.
About Compass
Compass is a real estate technology company with a powerful end-to-end platform that supports the entire buying and selling workflow. We deliver an incomparable experience to both agents and their clients all in service of the Compass mission: to help everyone find their place in the world. Founded in 2012 by Ori Allon and Robert Reffkin, Compass operates in 22+ regions across the United States including New York, Los Angeles and Orange County, Chicago, San Francisco, Boston, Washington D.C., South Florida, The Hamptons, Santa Barbara & Montecito, San Diego, Seattle & Eastside, Philadelphia, Connecticut, Westchester, Aspen, Boulder, Denver, Atlanta, Austin & Central Texas, Dallas-Fort Worth, Houston, Nashville, and Lake Tahoe. Learn more and find your place at www.compass.com and www.compass.com/careers. Compass only reaches out to applicants from a @compass.com domain and does not prompt applicants to download software or files as part of its application process.