2 months ago
San Francisco, CA, USAMid Level
Base Salary
$200k - $400k/yr
Responsibilities
- Embed with Sales, CX, and customers to understand their workflows and scope, design, and ship production systems on real customer data.
- Build agents, MCP servers, API integrations, data pipelines, Retool applications, and integrations between messy systems.
- Deploy Monaco’s agents on customer data and improve output quality through prompts, context, and configuration.
- Build missing tools, integrations, and data sources when they limit an agent’s performance.
- Unblock deals and rescue at-risk accounts with customer-specific workflows, agents, integrations, or demonstrations.
- Own customer adoption by ensuring teams actively use delivered systems after go-live.
- Determine which custom solutions should become roadmap items, playbooks, or reusable tooling.
- Bring customer failure modes, evaluations, and requirements back to Product and Engineering to shape the roadmap.
Requirements
- At least 3 years of experience in a technical, customer-facing role such as forward deployed engineering, solutions engineering, or software engineering with significant customer exposure.
- Production-grade full-stack coding ability with Python and/or TypeScript, plus comfort with APIs, webhooks, SQL, and data infrastructure.
- Hands-on experience building with LLMs, including prompting, agents, evaluations, and AI coding tools.
- Track record of owning complex, ambiguous outcomes end to end.
- Executive-ready communication and low-ego collaboration with customer stakeholders.
- Prior forward deployed, solutions, implementation, or consulting experience is preferred.
- Deep familiarity with CRM, sequencing, enrichment, and RevOps workflows is preferred.
- Experience building developer-facing assets such as SDKs, reference applications, and documentation is preferred.
Benefits
- San Francisco location with an in-person schedule of 5 days per week in the office.
Tech Stack
Categories
Forward Deployed
About Monaco
Monaco builds an AI-native revenue platform that unifies core go-to-market tools—CRM, sequencing, enrichment, call recording, and pipeline management—into one system for B2B sales teams. The company sells its software by subscription, consolidating 6–10 separate tools into an integrated workflow for startups and growth-stage companies. Monaco is privately held and venture-backed by Benchmark, Founders Fund, and Human Capital.