4 days ago
Remote, United StatesSenior
Responsibilities
- Lead scoping and discovery sessions with sales and client teams to understand business requirements.
- Engage clients to architect solutions and provide best-practice recommendations and real-time solution guidance.
- Create Statements of Work and proposed solutions covering requirements, deliverables, schedules, tasks, and pricing.
- Partner with product, implementation, sales, and engineering teams to identify issues, close gaps, and improve SOWs and related processes.
- Translate client requirements and program characteristics for internal stakeholders and align client goals with Talkdesk’s product and implementation methodology.
- Help develop department methodologies and tools to improve quality and efficiency.
- Provide technical guidance and mentorship to junior architects and engineers.
- Identify process improvements and technical solutions using strong technical acumen.
Requirements
- 3-5 years of experience in professional services or consulting, or 5 years of IT project management experience in a SaaS business.
- Experience with CX, CCaaS, and/or UCaaS solutions.
- Experience managing and delivering IT projects for enterprise companies.
- Familiarity with creating and managing Web Services using REST, SOAP, and WSDL.
- Software implementation or coding experience is preferred.
- Salesforce and other CRM experience is preferred.
- Strong consulting, communication, problem-solving, cross-functional collaboration, and technical-concept translation skills are required.
Benefits
- Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
- 14 paid holidays annually.
- Uncapped paid time off for exempt employees or accrual-based sick leave for non-exempt employees, subject to manager approval and business needs.
- Employees may be eligible for equity and short-term bonus or commission incentives based on level and role.
- Primarily office-environment work involving extended periods of sitting or standing and computer-based work.
Tech Stack
SOAP
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.