3 days ago
Remote, IndiaSenior
Responsibilities
- Gather system requirements from end users, IT teams, and key stakeholders.
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning, natural language processing, and predictive analytics into ServiceNow modules.
- Lead, coach, and mentor Senior Software Engineers and Software Engineers on customer professional services projects.
- Manage application design, coding, debugging, testing, troubleshooting, and documentation.
- Design custom and product-based solutions using ServiceNow applications.
- Configure REST and SOAP integrations between ServiceNow and other applications.
- Implement and validate service maps, impact assessment rules, event management work, and user acceptance testing.
- Promote update sets and data across ServiceNow environments.
- Remediate production incidents and coordinate with technical leads to maintain consistent shared patterns.
Requirements
- 8+ years of experience supporting ServiceNow implementation, administration, configuration, and/or development across at least two capabilities.
- Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
- Experience integrating ServiceNow with other systems using mid servers and cloud-to-cloud integrations.
- Experience with SOAP, REST, bi-directional automated integrations, JDBC, ODBC, or ETL integrations.
- Experience implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.
- Experience with ServiceNow Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and scripting.
- Ability to support strategic planning, resource allocation, production methods, and coordination of people and resources.
- Bachelor’s or master’s degree in Computer Science, Information Technology, AI/ML, or a related field.
- Willingness and ability to continue ServiceNow education and complete competency certifications and module accreditations.
- Preferred certifications include ITIL Foundation and ServiceNow CSA and CAD.
Benefits
- Official ServiceNow training and support toward multiple certifications.
- Inclusive and equal-opportunity workplace with accommodation support for individuals with disabilities.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.