4 hours ago
Remote, IndiaSenior
Responsibilities
- Lead, coach, and mentor software engineers delivering customer professional-services projects.
- Gather system requirements from end users, stakeholders, and technical subject-matter experts for GRC/IRM work.
- Customize ServiceNow applications and configure application UIs, workflows, business logic, service maps, impact rules, and event management.
- Configure ServiceNow integrations with other applications using REST, SOAP, MID Servers, cloud-to-cloud connections, and bi-directional automation.
- Implement and support ServiceNow ITSM, Service Catalog, workflows, and B2B integrations.
- Promote update sets and data across ServiceNow environments and remediate related production incidents.
- Create technical design documents, user documentation, operational documentation, and standard operating procedures.
- Participate in user acceptance testing and align with technical leads to maintain consistent shared patterns.
Requirements
- At least 5 years of experience supporting ServiceNow implementation, administration, configuration, and/or development across two or more capabilities, including GRC/IRM.
- Strong GRC/IRM experience.
- Experience integrating ServiceNow with other systems using MID Servers and cloud-to-cloud connections.
- Experience with SOAP, REST, bi-directional automated integrations, JDBC, ODBC, or ETL integrations.
- Experience implementing ServiceNow ITSM, Service Catalog, and workflows to meet business requirements.
- Experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.
- Willingness and ability to continue ServiceNow education and complete competency certifications and module accreditations.
- Preferred certifications include ITIL Foundation, ServiceNow CSA, and ServiceNow CAD.
Benefits
- Official ServiceNow training and support toward multiple certifications and module accreditations.
- Support and guidance for complex customer projects.
- Inclusive workplace with equal-opportunity and affirmative-action commitments.
- Accommodation support is available for individuals with disabilities through the listed HR contact.
Tech Stack
SOAP
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.