2 hours ago
Remote, United StatesSenior
Responsibilities
- Lead, coach, and mentor software engineers delivering ServiceNow professional services projects.
- Develop and configure ServiceNow customizations using functional and technical requirements, leading practices, and internal code standards.
- Perform advanced troubleshooting and root cause analysis for ServiceNow platform issues.
- Troubleshoot and resolve ITSM, HAM, SAM, portal, and other ServiceNow module and integration issues.
- Support and maintain ServiceNow modules and integrations with external systems.
- Collaborate with stakeholders and end users to understand requirements and deliver ServiceNow solutions.
- Participate in upgrades, clones, patching, performance optimization, and deployments.
- Document technical solutions, workflows, and issue resolutions.
Requirements
- Experience with ServiceNow SAM/HAM is required.
- Required certifications are Certified System Administrator and Certified Application Developer or CIS-ITSM.
- Experience developing, configuring, troubleshooting, and maintaining ServiceNow solutions and integrations is required.
- Ability to work on complex professional services projects and collaborate with customers, stakeholders, and end users is required.
Benefits
- Official ServiceNow training and support for achieving multiple certifications.
- Collaborative, inclusive workplace with professional growth support and a focus on work-life balance.
- Equal opportunity and affirmative action employer with disability accommodation support.
Categories
Solutions Engineering
About NewRocket
NewRocket provides ServiceNow consulting, managed services, and AI-enabled workflow solutions for enterprises. The privately held firm, founded in 2016 and headquartered in Vista, California, is an Anthropic Claude Partner and designs, builds, and scales ServiceNow and LLM-based automations, governance, and integrations. It earns revenue through professional services, implementation projects, and ongoing managed support across IT service management and customer operations.