2 months ago
Responsibilities
- Assess the existing technology landscape supporting aftersales and servicing operations.
- Analyze ERP, CRM, OMS, service-management, repair-management, workflow, and legacy application portfolios.
- Document end-to-end system interactions across repair intake, diagnostics, execution, logistics, customer communications, and financial processes.
- Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.
- Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.
- Analyze traceability requirements for serialized products, replacement parts, and repair activities.
- Conduct architecture reviews covering scalability, resilience, maintainability, security, and operational supportability.
- Evaluate architecture maturity, technical debt, legacy constraints, integration patterns, data ownership, master-data challenges, interoperability, platform adoption, data quality, and operational workarounds.
- Produce structured architecture findings, risks, recommendations, and gap assessments.
- Define future-state target architecture and conceptual and logical views spanning applications, integrations, services, APIs, data, and operational processes.
- Recommend architecture patterns for omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.
- Lead or support platform evaluations, requirements assessments, fit-gap analyses, vendor benchmarking, proof-of-concept reviews, and future-state platform recommendations.
- Establish integration, API, and data architecture principles for future implementation initiatives.
- Define phased modernization and migration strategies, legacy-rationalization opportunities, platform-consolidation plans, and implementation sequencing recommendations.
- Create architecture roadmaps aligned with enterprise standards and strategic technology direction.
- Facilitate architecture workshops with engineering, product, operations, and business teams.
- Build alignment around architecture principles, target-state recommendations, and technology priorities.
- Present findings and recommendations to enterprise architects, technology leaders, and executive stakeholders.
- Produce high-quality architecture artifacts and executive-ready deliverables.
- Communicate complex technical concepts clearly to technical and non-technical audiences.
Requirements
- Applicants must be located in Quebec and able to work EST business hours with North American teams.
- Fluency in English is required for collaboration across the Americas and occasionally Europe.
- Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect in complex enterprise environments.
- Significant experience in aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.
- Experience conducting architecture assessments, technology discovery, current-state analyses, maturity assessments, and gap analyses.
- Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.
- Experience with products composed of multiple components or serialized parts in industries such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar sectors.
- Experience working in large-scale, globally distributed environments with legacy systems, regional variations, and fragmented application landscapes.
- Deep understanding of ERP, CRM, OMS, service management, repair management, and legacy application ecosystems.
- Strong knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.
- Experience assessing and modernizing legacy environments and complex integration landscapes.
- Experience developing actionable architecture gap-analysis and transformation recommendations.
- Experience evaluating and selecting technology platforms using fit-gap analysis, vendor assessment, and solution-scoring frameworks.
- Strong workshop facilitation, stakeholder management, and communication skills.
- Ability to translate operational requirements into architectural solutions for technical and business stakeholders.
- Preferred experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.
- Preferred familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.
- Preferred experience with MACH, composable architectures, microservices, event-driven systems, API-first platforms, Kubernetes, and event-streaming platforms.
- Preferred knowledge of customer service, CRM, clienteling, omnichannel experience ecosystems, service visibility solutions, architecture governance, and global multi-region technology strategies.
- Consulting experience leading discovery, assessment, and architecture-definition engagements is preferred.
Benefits
- Full-time position based in Quebec, Canada, with applicants restricted to Quebec.
- Comprehensive insurance plan with Gold, Silver, and Bronze coverage options, including short- and long-term disability coverage, effective after three months.
- Virtual healthcare through Dialogue via Sun Life, plus an Employee and Family Assistance Program and mental health support.
- Personal Spending Account for healthcare, fitness, transit, office supplies, or RRSP contributions.
- RRSP matching through a Deferred Profit Sharing Plan, with DPSP participation after three months and vesting after 24 months.
- Flexible vacation policy, including five days during the probation period and prorated vacation for the remainder of the year.
- Personal Technology Reimbursement of $30 per month, offered from day one.
- Winter holiday closure and flexible scheduling, including Friday afternoon flexibility when weekly hours are completed.
- Occasional travel for onsite workshops, stakeholder engagements, boutique visits, and service center assessments is expected.
Tech Stack
Categories
Solutions Engineering
About Valtech
Valtech is the experience innovation company. We orchestrate AI around the experience to unlock trapped enterprise value. In a world where ‘the best’ race toward ‘best practices’, we help enterprises break through and leap ahead, combining data, AI, creativity and technology to achieve true experience innovation. Solutions designed to achieve the exceptional: Experience elevation Commerce acceleration Enterprise transformation Data & AI evolution Marketing creativity & performance We work with global enterprises across retail, financial services, manufacturing and distribution, mobility, health, luxury and travel, serving clients who need a consolidated partner, not another vendor. Led by Olivier Padiou, CEO, Valtech is a network of 6,000+ people in 80+ offices across 25+ countries, including the US, UK, France, Germany, India, Canada, Brazil and Singapore. We exist to create a better way to experience the world.