2 months ago
Remote, United StatesSenior
Responsibilities
- Research prospect businesses, markets, customers, competitors, and business challenges before customer meetings.
- Conduct discovery conversations to identify customer requirements, objectives, pain points, metrics, and value drivers.
- Specify appropriate Talkdesk solutions based on customer needs and maintain knowledge of Talkdesk capabilities and releases.
- Design and deliver customer presentations and demonstrations in on-site and virtual settings.
- Create value statements, assist with implementation SOW scoping, and scope, execute, and manage customer pilots and POCs.
- Respond to functional and technical RFI/RFP requirements by mapping them to software solutions.
- Collaborate with product management and engineering teams to incorporate customer feedback into product roadmaps.
- Support marketing and demand-generation events as needed.
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, MIS, or equivalent work experience.
- 8+ years of Solutions Engineering experience in software, VoIP/telecommunications, contact centers, or premise/cloud selling to commercial or enterprise customers.
- Ability to deliver compelling presentations and demonstrations and lead technical discussions with technical and non-technical audiences.
- Strong problem-solving skills, including the ability to address business requirements with technical solutions.
- Healthcare experience across providers, payers, or digital health, including knowledge of clinical workflows, regulatory compliance, and patient engagement.
- Strong working knowledge of healthcare standards, regulations, and data handling practices including HIPAA, HITECH, and HITRUST.
- Experience aligning technology solutions to clinical, operational, and financial healthcare KPIs.
- Experience with SaaS and at least 2 years supporting healthcare-specific customers is desirable.
- Experience with healthcare contact centers and integrations such as patient scheduling, billing, nurse triage, Epic, Cerner, or Salesforce Health Cloud is desirable.
- Knowledge of CRM software, ITSM, data warehousing, business intelligence, UCaaS, CCaaS, and web or scripting technologies is a plus.
- Strong collaboration skills and experience working with healthcare compliance, security, and IT stakeholders.
- Willingness to travel 20–50% for customer and internal meetings.
Benefits
- Medical, dental, vision, life, and disability insurance, plus an Employee Assistance Program.
- 401(k) plan.
- Uncapped paid time off for exempt employees or accrual-based paid time off for non-exempt employees, subject to manager approval and business needs.
- 14 paid holidays each year.
- Primarily office-environment work with computer-based responsibilities and limited lifting.
- The application window is expected to close at least 10 days from the posting date; the posting date was 11/25/2025.
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.