2 days ago
Responsibilities
- Partner with Account Directors on pre-sales, product expansion, technical evaluations, tailored demos, requirements gathering, and hands-on customer workshops.
- Own technical strategy and customer outcomes for strategic Enterprise accounts across acquisition, implementation, adoption, expansion, retention, and escalation.
- Lead complex onboarding, integrations, deployments, training, and customer-specific implementation playbooks.
- Diagnose adoption issues and ambiguous technical challenges, connect technical execution to business outcomes, and serve as an escalation point for complex problems.
- Build reusable frameworks, playbooks, process improvements, and repeatable fixes that improve the broader Customer Engineering team.
- Coach and mentor more junior technical team members and share workflow improvements using AI tools.
Requirements
- 5 to 8 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
- Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
- Experience managing strategic Enterprise accounts with executive-level stakeholders and complex technical or business requirements.
- Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs and connect technical work to retention, expansion, ROI, and value realization.
- Hands-on use of AI tools for account research, content creation, or workflow automation as part of daily work.
- Experience mentoring or coaching more junior technical team members.
- Preferred experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
- Preferred hands-on mobile app development experience with Swift, Android, or React Native.
- Preferred familiarity with data architecture, AI or machine learning concepts, advanced analytics instrumentation, and building reusable team frameworks or playbooks.
Benefits
- Hybrid work arrangement with three in-office days per week in the London, UK office.
- Comprehensive medical, dental, and life coverage.
- Pension match, equity, and lifestyle perks.
Tech Stack
Categories
Solutions Engineering
About Pendo
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.