1 year ago
Base Salary
$220k - $350k/yr
Responsibilities
- Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI
- Translate GCP, AWS, hybrid, and on-premises environments into integration and deployment strategies
- Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to customer requirements and security postures
- Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures
- Advise enterprise stakeholders across C-suite, security, platform engineering, and DevOps organizations
Requirements
- 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager, focused on infrastructure and deployment
- Deep fluency in Docker, Kubernetes, GCP Cloud Functions, GCP Cloud Run, and AWS architecture patterns
- Demonstrated success navigating ambiguous technical conversations with enterprise customers and collaborating through uncertainty
- Ability to engage platform engineers, CISOs, and business leaders and translate infrastructure requirements into deployment strategies
- Preferred: 2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments
- Preferred: experience building pre-sales infrastructure practices in a high-growth startup
- Preferred: hands-on experience with Terraform, Pulumi, service mesh technologies, or multi-cloud deployment patterns
- Preferred: engineering background in DevOps, platform engineering, SRE, or software engineering
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time, in-office position; benefits may vary by location
Categories
Solutions Engineering
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.