11 months ago
Base Salary
$220k - $350k/yr
Responsibilities
- Partner with Account Executives to discover, qualify, and design deployment solutions that address customer infrastructure constraints and deliver measurable ROI
- Translate GCP, AWS, hybrid, and on-premises environments into integration and deployment strategies
- Design containerization approaches, cloud function implementations, and infrastructure architectures tailored to customer requirements and security postures
- Establish scalable pre-sales processes, deployment playbooks, and reusable reference architectures
- Advise enterprise stakeholders across C-suite, security, platform engineering, and DevOps organizations
Requirements
- 8–10+ years of experience in customer-facing technical roles such as Solutions Architect, Solutions Engineer, or Technical Account Manager, focused on infrastructure and deployment
- Deep fluency in Docker, Kubernetes, GCP Cloud Functions, GCP Cloud Run, and AWS architecture patterns
- Demonstrated success navigating ambiguous technical conversations with enterprise customers and collaborating through uncertainty
- Ability to engage platform engineers, CISOs, and business leaders and translate infrastructure requirements into deployment strategies
- Preferred: 2+ years of experience selling or architecting AI/ML infrastructure solutions in enterprise environments
- Preferred: experience building pre-sales infrastructure practices in a high-growth startup
- Preferred: hands-on experience with Terraform, Pulumi, service mesh technologies, or multi-cloud deployment patterns
- Preferred: engineering background in DevOps, platform engineering, SRE, or software engineering
Benefits
- Take-what-you-need vacation policy; UK employees receive 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time, in-office position; benefits may vary by location
Categories
Solutions Engineering
About Decagon
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.