1 day ago
Base Salary
$117k - $206k/yr
Responsibilities
- Own technical solutions from problem definition and architecture through development, testing, deployment, documentation, and iteration.
- Design, build, test, and iterate on AI and Agentic Virtual Agent experiences in Genesys Cloud.
- Build applications, integrations, prototypes, and automation using Genesys Cloud APIs, SDKs, extensibility capabilities, and modern development frameworks.
- Design AI-powered solutions using LLMs, tool and function calling, structured outputs, grounding patterns, orchestration, guardrails, and evaluation approaches.
- Create reusable components, integration patterns, frameworks, and reference architectures.
- Use AI-assisted development environments for solution design, coding, refactoring, debugging, testing, and documentation.
- Translate business and customer problems into technical requirements, solution designs, working software, and clear technical tradeoffs.
- Evaluate AI-generated code and AI-powered solutions for correctness, security, maintainability, reliability, and business outcomes.
Requirements
- Strong hands-on application development experience with JavaScript/TypeScript, Python, or equivalent.
- Experience with REST APIs, SDKs, authentication, OAuth, JSON, webhooks, Git/version control, API design, and cloud and application development patterns.
- Ability to independently own technical work from requirements and architecture through implementation, validation, deployment, and documentation.
- Experience designing reusable application components, integration patterns, technical frameworks, or scalable architectures.
- Experience using AI-assisted development environments and coding agents.
- Experience designing or building AI-powered applications using LLMs, conversational AI, virtual agents, agentic workflows, tool calling, automation, or similar capabilities.
- Ability to communicate technical concepts, architecture decisions, and working solutions to sales teams, solution consultants, customers, partners, and leadership.
- Professional proficiency in English.
- Preferred experience deploying Agentic Virtual Agents, conversational AI, Generative AI, Agent Assist, knowledge automation, or orchestration solutions in production or customer-facing environments.
- Preferred understanding of contact center operations, customer experience strategy, workforce engagement, digital engagement, routing, analytics, or CRM integrations.
- Preferred experience with cloud infrastructure and deployment patterns, including AWS or comparable platforms.
Benefits
- Medical, dental, and vision insurance.
- Telehealth coverage.
- Flexible work schedules and work-from-home opportunities.
- Development and career growth opportunities.
- Open Time Off and 10 paid holidays.
- 401(k) matching program.
- Adoption assistance.
- Fertility treatments.
- Paid volunteer time, August Free Fridays, well-being resources, mentorship, learning programs, leadership development, and education support.
Tech Stack
Categories
AI ApplicationsSolutions Engineering
About Genesys
Genesys builds cloud contact center and customer experience software used by enterprises to manage voice and digital interactions, self-service, and workforce engagement. Its Genesys Cloud platform and related tools are sold as subscription services (CCaaS) with AI for routing, automation, and analytics. The company serves more than 8,000 organizations worldwide and is headquartered in Menlo Park, California.