4 hours ago
Responsibilities
- Partner with Account Directors on pre-sales, product expansion, technical evaluations, tailored demos, requirements gathering, and hands-on workshops.
- Lead complex Enterprise customer onboarding, implementations, integrations, training, and value-realization efforts.
- Manage adoption, expansion, account health, retention, and technical strategy across strategic accounts.
- Resolve ambiguous and complex technical escalations, involving Product or Engineering when necessary.
- Build implementation playbooks, document repeatable fixes, coach peers, and improve Customer Engineering workflows.
- Use AI tools for account research, content creation, pattern discovery, and workflow automation.
- Advise Account Directors and customer stakeholders on technical strategy and measurable business outcomes.
Requirements
- 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, professional services, or solutions architecture.
- Deep hands-on experience with HTML, CSS, JavaScript, and REST APIs, including architecting and troubleshooting complex front-end implementations.
- Experience managing strategic Enterprise accounts with executive-level stakeholders and complex technical or business requirements.
- Ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs.
- Experience connecting technical execution to retention, expansion, ROI, and value realization.
- Hands-on use of AI tools integrated into account research, content creation, or workflow automation.
- Experience mentoring or coaching junior technical team members.
- Preferred experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling.
- Preferred mobile app development experience with Swift, Android, or React Native.
- Preferred familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation.
- Preferred experience building reusable frameworks, playbooks, or processes adopted by a broader team.
Benefits
- Remote role supporting a West Coast territory.
- United States benefits include employer-heavy coverage with $0 premium options, a strong 401(k) match, equity, and flexible time off.
Tech Stack
Categories
Solutions Engineering
About Pendo
Pendo builds a product experience platform that combines product analytics, in‑app guides and messaging, surveys, and feedback to help software companies onboard users and drive adoption. It sells subscriptions to product, growth, and customer-success teams, with options for employee software enablement and AI-assisted support workflows. Founded in 2013 and headquartered in Raleigh, North Carolina, Pendo is privately held and operates globally, including stewardship of the Mind the Product community acquired in 2022.