over 1 year ago
Remote, United KingdomSenior
Responsibilities
- Collaborate with sales leadership to understand customer requirements and enable technical solution deployment.
- Develop an in-depth understanding of Ema’s technology and underlying architectures.
- Deliver customer-specific product demonstrations.
- Execute proofs of concept and demonstrate feasibility and value in customer environments.
- Design and architect solutions aligned with customer business goals and existing systems.
- Lead project teams and customer engagements through demos, proofs of concept, workshops, design sessions, implementation, and production deployment.
- Assess customer cloud and on-premises environments and work with engineering to create productionizable deployment solutions.
- Diagnose and resolve customer platform challenges, develop investigation tools, and create repeatable processes.
- Create and maintain technical documentation including solution architectures, integration guides, and best practices.
- Advise internal engineering, sales, and product stakeholders on technical deployment obstacles and platform improvements.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 8+ years of experience as a Solutions Architect, Solutions Engineer, Sales Engineer, Forward Deployment Engineer, or in a similar technical pre-sales role.
- Strong understanding of enterprise SaaS solutions and cloud technologies.
- Experience with solution design, architecture, and integration.
- Familiarity with relevant programming languages and technologies.
- Customer-focused approach to understanding and solving customer challenges.
- Excellent presentation and communication skills for explaining complex technical concepts to diverse audiences.
- Ability to collaborate effectively independently and as part of a global team.
Categories
Solutions Engineering
About Ema
Ema builds an agentic AI platform that delivers AI employees to automate HR, IT, and Finance workflows across existing enterprise systems. It sells to large organizations via enterprise software and implementation services, offering on-prem and air-gapped deployments and 1,000+ prebuilt integrations. Founded in 2023, it has deployments with Wipro and Hitachi.