7 hours ago
Hartford, CT, USASenior
Base Salary
$60k - $90k/yr
Responsibilities
- Provide L2/L3 production support for OneCM Java microservices while maintaining application availability and service-level commitments.
- Own critical incident triage and resolution, lead major-incident bridge calls, perform root-cause analyses, and drive permanent corrective and preventive actions.
- Monitor application health, logs, integrations, and performance using Splunk, Grafana, AppDynamics, and Prometheus.
- Perform deployment validation, configuration troubleshooting, smoke testing, and rollback planning across Kubernetes, OpenShift, and other container platforms.
- Guide distributed support engineers and collaborate with development, DevOps, infrastructure, database, business, and support teams.
- Improve service quality, documentation, automation, and operational readiness.
Requirements
- 6+ years of hands-on experience supporting enterprise Java applications built with Spring Boot, microservices, REST APIs, and API gateways.
- Experience with incident, problem, change, release, production-checkout, and break-fix processes in an ITIL-aligned support environment.
- Hands-on experience with Docker, Kubernetes or OpenShift, Azure or Google Cloud, and CI/CD tools including Jenkins, GitHub Actions, or Azure DevOps.
- Working knowledge of SQL and NoSQL databases, Kafka, and production troubleshooting across integrated application environments.
- Experience with Splunk, Grafana, AppDynamics, Prometheus, and scripting with Python, PowerShell, or similar.
- Healthcare, clinical, or care-management application experience is preferred.
- Experience leading onshore and offshore production-support teams and mentoring support engineers is preferred.
- Experience with GitHub Copilot, Microsoft Copilot, Claude, GPT, Gemini, or OpenAI solutions is preferred.
- Experience creating self-healing scripts, automated alerts, runbooks, knowledge articles, and operational dashboards is preferred.
Benefits
- Hybrid work arrangement in Hartford, CT, with attendance at a client or Cognizant office as required.
- Medical, dental, vision, and life insurance, subject to eligibility.
- Paid parental leave, paid holidays, and paid time off.
- Short-term and long-term disability coverage.
- 401(k) plan with company contributions.
- Employee Stock Purchase Plan where applicable.
- Employee Assistance Program and wellbeing and mental health programs.
- Tuition reimbursement, learning resources, career development, and certification opportunities.
- Eligible for Cognizant's discretionary annual incentive program, subject to individual and company performance.
- Applications accepted until October 5, 2026.
Tech Stack
Apache KafkaAzureDockerGitHub ActionsGoogle CloudGrafanaJavaJenkinsKubernetesOpenShiftPowerShellPrometheusPythonSplunkSpring BootSQL
Categories
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.